My MacBook Pro keeps restarting

ZehBug Said:

"I have the exact same issue and none of those steps fix the issue for me."

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Troubleshooting a Mac Stuck in a Boot Loop:

Set up a Genius Bar Appointment at your local Apple Store, or take it to your local AASP (Apple Authorized Service Provider), as mentioned by @kaz-k

A. Contacting Apple:

• Contact Us - Choose Locations
• Proceed from there as Necessary

B. Contacting an AASP: 

1. Go Here: Find Locations - Apple Authorized Reseller
2. Click: Service & Support
3. Enter: your location information
4. See: if there is an AASP nearby
5. Contact: an AASP that shows up, and find out more about the services that they offer to fix the Mac

Danjor47lwi Said:

"MacBook keep restarting: Hey my MacBook Pro 2020 just keeps restarting at first it was saying it restarted 'because of a problem' so I tried in safe mode same thing, I reset the NVRAM same thing, utility disk same thing so my final option is to reinstall MacOS only problem it keeps restarting during the process anyone has an idea of what I should do? I really need help!"

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Troubleshooting a Mac Stuck in a Boot Loop:

Is this consistent? If so, it seems you are in a boot loop. So, refer to the following...

I. Boot in Safe Mode:

In Safe Mode, Login Items do not run at login, certain preferences are set aside, and damaged system files are then reset. So, once booted in to Safe Mode, wait 30 seconds, and then boot up normally, attempting another update install. For instructions, go here: How to Use Safe Mode on your Mac - Apple Support

II. Reset your SMC and your NVRAM:

(Applies to Intel-Basel Macs Only) Sometimes changes (i.e. Installations) are made to the system and then settings (i.e. Networking) become corrupted, technically. So, reset both on your Mac. So, reset the SMC and reset the NVRAM or PRAM. It might take three tries. to fix this. So, be certain you have the time to do so.

Start With This:

• Reset NVRAM or PRAM on your Mac - Apple Support
• How to Reset the SMC of your Mac - Apple Support

III. Re-Mount the Drive:

Boot into Recovery Mode (Intel or Silicon) . You need to click the “Mount’ button to proceed. So, select the drives, and then click "Mount" Try rebooting once more. If of no success, then click unmount button, and then the mount button. Try rebooting once more. It looks dulled-out. So, if you cannot click it, then click the First Aid button to fix this volume.

Hi,

I think your MacBook Pro has hardware related issue. Try to check your MacBook Pro with Apple Diagnostics if it reports anything hardware related error.

Use Apple Diagnostics to test your Mac - Apple Support

If it doesn't help or error is/are reported, you'd better contact Apple Support or take your MacBook Pro to your local retail AppleStore, Genius Bar or Apple Authorized Service Provider to be examined your MacBook Pro there.

Official Apple Support

Genius Bar Reservation and Apple Support Options - Apple

Find Locations- Apple

I have the exact same issue and none of those steps fix the issue for me. I originally thought it was an issue with the OS install, Sonoma, but now it's happening again in Ventura. Diagnostics show nothing wrong with the hardware. SMC and NVRAM were reset and did not fix the problem. I've had macs since the early 00's and this is the first time I've had to deal with such a catastrophic failure. This really seems to be a hardware failure but nothing is indicating hardware at all.

I'm running a Retina 5K, 27-inch, 1019 iMac.