Hello cannot add an air tag to my iphone

It is scanning but not recognizing

iPhone 12 Pro Max, iOS 16

Posted on Oct 22, 2023 2:14 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 23, 2023 7:02 AM

Greetings rashida55,


It sounds like you cannot set up your AirTag. We know how important this is for you, and you’re in the right place for answers.

If you can't set up your AirTag

1. Make sure that your device is ready for setup.
2. If the setup animation disappeared, press the side button or Sleep/Wake button on your iPhone to put your device to sleep. Then wake and unlock your iPhone. Wait up to 15 seconds, and the animation should reappear. 
3. If you have multiple AirTags to set up, make sure that only one is near your device at one time.
4. Remove and then replace the battery in your AirTag.* 
5. If your AirTag still won't connect to your device, reset your AirTag

Learn what to do if you see a message that says the AirTag is connected to another Apple ID.

* Warning: AirTag, the battery cover, and the battery might present a choking hazard or cause other injury to small children. Keep these items away from small children.

This info is located in this support article: Set up your AirTag using your iPhone, iPad, or iPod touch - Apple Support


Cheers.


1 reply
Question marked as Top-ranking reply

Oct 23, 2023 7:02 AM in response to rashida55

Greetings rashida55,


It sounds like you cannot set up your AirTag. We know how important this is for you, and you’re in the right place for answers.

If you can't set up your AirTag

1. Make sure that your device is ready for setup.
2. If the setup animation disappeared, press the side button or Sleep/Wake button on your iPhone to put your device to sleep. Then wake and unlock your iPhone. Wait up to 15 seconds, and the animation should reappear. 
3. If you have multiple AirTags to set up, make sure that only one is near your device at one time.
4. Remove and then replace the battery in your AirTag.* 
5. If your AirTag still won't connect to your device, reset your AirTag

Learn what to do if you see a message that says the AirTag is connected to another Apple ID.

* Warning: AirTag, the battery cover, and the battery might present a choking hazard or cause other injury to small children. Keep these items away from small children.

This info is located in this support article: Set up your AirTag using your iPhone, iPad, or iPod touch - Apple Support


Cheers.


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Hello cannot add an air tag to my iphone

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