Microphone not working on iPhone 15 Pro Max

I just bought a iPhone 15 Pro Max, and suddenly I had this problem where the microphone in many apps does not work like in WhatsApp, Snapchat Instagram and other apps, but more importantly, the voice memos app. When I record a video on my iPhone the sound is clear, even when I record a front video, there is no problem with the sound so i ran a test for the three microphones( front, rear, bottom ) they all work great so I don’t understand where is the problem coming from ,especially that the phone is brand new. I just got it like three weeks ago. when making phone calls, it works . Does anyone know how to fix this problem please? I just got it brand new and it’s really frustrating to have this problem. I tried before to back up all my data and to reset my iPhone like a brand new phone but the problem persists ,but normally with the tests i did , It’s not a hardware problem.

iPhone 15 Pro Max, iOS 17

Posted on Oct 22, 2023 8:59 AM

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Posted on Jun 2, 2024 5:57 AM

Hey! I had this EXACT same issue. I took it to Apple and found out my left microphone was not working. Thankfully it was

still under warranty so they changed the microphone for me and now it’s working again! But this seems like an issue with a lot of 15s which is ridiculous considering how much they cost. It is 100% the same issue so take it to the store to get it fixed.

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Jun 2, 2024 5:57 AM in response to Bahaaziad

Hey! I had this EXACT same issue. I took it to Apple and found out my left microphone was not working. Thankfully it was

still under warranty so they changed the microphone for me and now it’s working again! But this seems like an issue with a lot of 15s which is ridiculous considering how much they cost. It is 100% the same issue so take it to the store to get it fixed.

Oct 23, 2023 9:40 AM in response to Bahaaziad

Hello Bahaaziad,


You'll want to verify that you used the steps below during your prior troubleshooting:


Clear the microphones
1. Remove any screen protectors, films, or cases from your iPhone.
2. Clear any debris from the openings of your iPhone. 

If people can't hear you on phone or FaceTime calls
1. Open the Voice Memos app. 
2. Tap the Record button , speak at the bottom of your phone, then stop the recording. 
3. When you play back the memo, you should hear your voice clearly.

If people can't hear you when you're using speakerphone 
1. Open the Camera app.
2. Record a video while speaking at the top of your iPhone.
3. Tap the camera chooser  to switch to the other camera. Then record another video while speaking at the top of your iPhone.
4. When you play back the videos, you should hear your voice clearly.


You can also find those steps in this resource: If the microphones on your iPhone aren't working - Apple Support


Should that still persist, you'll want to reach out to Apple Support: Apple Support They'll be in the best position to look into this further.


Take care.

Feb 24, 2024 8:48 PM in response to Bahaaziad

the first time it happened i turned airplane mode off for a few minutes then back on and everything went back to normal for a few days. second time it happened i did the same thing and it worked again. now this 3rd time its happening airplane mode is not working. i have tried a force restart and that hasnt worked either. apple needs to look into this to get it fixed

Oct 24, 2023 3:49 AM in response to chuckbl

Hi , thanks for your reply, that’s exactly what i did , and i still don’t figure out how i encountered this problem. Many people out there say that they have the same issue , but i don’t know how they fixed it . I mean i should’ve stayed with my 14 Pro Max that still works absolutely perfectly, than struggling with a minor issue as the microphone. I hope that i can be given an efficient solution for this problem , because all i see in the internet or from apple specialists are all worthless solutions.

Thanks.

Nov 5, 2023 12:11 PM in response to Bahaaziad

I’m having the exact same problem with an iPhone 15 except that it’s intermittent.


Siri won’t work, voice memos won’t work, Waze voice commands don’t work. Phone calls work just fine.


Then it suddenly all starts working again. Seems to be occurring on an almost daily basis.


Had an online session with apple support and they say everything works fine - because it was at the time working.


Very frustrating after shelling out big $$$ for this upgrade only to wish I still had my old iPhone.


Apple needs to investigate this issue and get it fixed.

Nov 16, 2023 2:50 AM in response to Bahaaziad

I have the exact same issue

I got the iPhone 15 and one minute the microphone is fine and suddenly it’s just gone and I cannot figure out how to get it back

its the most frustrating thing bc its so much easier to record rather than type when also on the computer but I have tried everything suggested to get it back

i did an update that the phone showed was needed and then the little microphone on text messaging, email and everything else just vanished

I am going to go into Tmobile and if they can’t figure it out I am going to trade the phone back

I like this phone but the microphone is essential to me

Does anyone have any ideas or solutions

Jul 1, 2024 8:08 PM in response to Bahaaziad

I got a replacement 15 pro max and it came like this. I’m so upset with apple. I have a trip coming up soon and this phone isn’t cheap for everything not to work. I know I broke it but it was an honest accident and to tell me that “there are other people experiencing the same problem. You can wait for an update or I can take it to apple to test it.” Try testing voice control before selling it to customers. No wonder they have a case about the iPhone 7 Plus.

Aug 26, 2024 8:12 PM in response to Bahaaziad

Less than three days after I started 15promax, I found that the other party could not hear my voice or my voice was very small when I made a phone call. I recorded a video and tested the microphone, and found that when I spoke to the top, the sound would fluctuate and decrease, and I went to the after-sales service and finally gave the need to pay for maintenance. This time, I spent a lot of money to buy a new mobile phone, and I love my phone very much during the use of it. Moreover, I had to pay for repairs when the phone went wrong within three days, which was unacceptable,Apple needs to investigate this issue and get it fixed.

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Microphone not working on iPhone 15 Pro Max

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