Airpods issue

My AirPods when trying to connect to them show up in the bluetooth settings as two separate AirPods

AirPods Pro (2nd generation)

Posted on Oct 22, 2023 5:32 PM

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Question marked as Top-ranking reply

Posted on Oct 23, 2023 4:27 PM

Hey there Dame_aD,


Thanks for reaching out to the Apple Support Communities.


Based on the information you've provided, try resetting your AirPods with the steps shown in the following resource: How to reset your AirPods and AirPods Pro - Apple Support


You might need to reset your AirPods if they won't charge, or to fix a different issue.

1. Put your AirPods in their charging case, and close the lid.
2. Wait 30 seconds.
3. Open the lid of your charging case, and put your AirPods in your ears.
4. Go to Settings > Bluetooth. Or go to Settings > [your AirPods].
* If your AirPods appear there as connected, tap the More Info button  next to your AirPods, tap Forget This Device, then tap again to confirm.
* If your AirPods don't appear there, continue to the next step. 
5. Put your AirPods in their charging case, and keep the lid open. 
6. Press and hold the setup button on the back of the case for about 15 seconds, until the status light on the front of the case flashes amber, then white.*
7. Reconnect your AirPods: With your AirPods in their charging case and the lid open, place your AirPods close to your iPhone or iPad. Follow the steps on your device's screen.


Keep us updated on the results.


Take care.

2 replies
Question marked as Top-ranking reply

Oct 23, 2023 4:27 PM in response to Dame_aD

Hey there Dame_aD,


Thanks for reaching out to the Apple Support Communities.


Based on the information you've provided, try resetting your AirPods with the steps shown in the following resource: How to reset your AirPods and AirPods Pro - Apple Support


You might need to reset your AirPods if they won't charge, or to fix a different issue.

1. Put your AirPods in their charging case, and close the lid.
2. Wait 30 seconds.
3. Open the lid of your charging case, and put your AirPods in your ears.
4. Go to Settings > Bluetooth. Or go to Settings > [your AirPods].
* If your AirPods appear there as connected, tap the More Info button  next to your AirPods, tap Forget This Device, then tap again to confirm.
* If your AirPods don't appear there, continue to the next step. 
5. Put your AirPods in their charging case, and keep the lid open. 
6. Press and hold the setup button on the back of the case for about 15 seconds, until the status light on the front of the case flashes amber, then white.*
7. Reconnect your AirPods: With your AirPods in their charging case and the lid open, place your AirPods close to your iPhone or iPad. Follow the steps on your device's screen.


Keep us updated on the results.


Take care.

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Airpods issue

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