Apple icon comes up but then device goes to back screen of death :(

I plugged in my ipod touch and then came back later to se it was showing the black screen of death. Tried the resetting both ways but no success

Posted on Oct 22, 2023 5:58 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 23, 2023 4:35 PM

Hey there Jnryfn1,


It sounds like your iPod might be stuck showing the restore screen. If that's the case, you'll need to connect to a computer to restore it. The steps in the link below will help show you how:


If the Restore screen appears on your iPhone, iPad, or iPod touch - Apple Support


Get more help
* Learn what to do if you get a restore error when you try to update or restore.
* If a restore error is not present, but the Restore screen still appears, or you can't force a restart because one of your buttons is broken or stuck, contact Apple Support.


Take care!


1 reply
Question marked as Top-ranking reply

Oct 23, 2023 4:35 PM in response to Jnryfn1

Hey there Jnryfn1,


It sounds like your iPod might be stuck showing the restore screen. If that's the case, you'll need to connect to a computer to restore it. The steps in the link below will help show you how:


If the Restore screen appears on your iPhone, iPad, or iPod touch - Apple Support


Get more help
* Learn what to do if you get a restore error when you try to update or restore.
* If a restore error is not present, but the Restore screen still appears, or you can't force a restart because one of your buttons is broken or stuck, contact Apple Support.


Take care!


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Apple icon comes up but then device goes to back screen of death :(

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