unexpected shutdown on 13 iphone pro max

I'am having some shutdown issue on my 13 pro max on my replaced phone. i had the same issue on my old phone that had a stability issue and had to replace it to the new one that is having the same issue. i was not doing any heavy usage and the battery was at 37 percentage and in low power mode

iPhone 13 Pro Max, iOS 17

Posted on Oct 22, 2023 11:44 PM

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1 reply

Oct 23, 2023 6:56 PM in response to varma_91

Hello varma_91,


Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with your battery. Have you tried restarting your iPhone? This simple step resolves a multitude of issues: Restart your iPhone - Apple Support


"How to restart your iPhone X, 11, 12, 13, or later


Press and hold either volume button and the side button until the power-off slider appears.


Drag the slider, then wait 30 seconds for your device to turn off. If your device is frozen or unresponsive, force restart your device.


To turn your device back on, press and hold the side button (on the right side of your iPhone) until you see the Apple logo."


If that doesn't resolve the issue, does your iPhone need updating to iOS 17.0.3? Do you have a recent backup for the data in your iPhone in iCloud or your computer? If not, we recommend that you create one as described here: How to back up your iPhone, iPad, and iPod touch - Apple Support


Then update your iOS as outlined here:  Update your iPhone or iPad - Apple Support


We hope this helps.


Cheers!


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unexpected shutdown on 13 iphone pro max

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