Is it possible to have Apple Support App on iPad not detect its SIM when calling me resulting in not able to pick up the call?
My Apple account doesn’t show iPad SIM phone number and there isn’t any setting I can find to get Apple Support App not recognising a SIM phone is not capable of phone call.
iPad mini 6, iPadOS 17
An iPad, whether a Cellular model or not, is not capable of directly accessing Cellular Voice or SMS/MMS Messaging features. An iPad with either WiFi or Cellular connectivity alone can only access IP-data services. If you have added a DataSIM and Cellular plan to a WiFi+Cellular model of iPad, the number associated with the SIM card is only used to identify your account for billing purposes. This number is cannot used for making calls or sending messages.
However, when iPad is used along with an iPhone, the capabilities of iPad significantly broaden to include access to Cellular Voice and Messaging services of the associated iPhone - relayed to the iPad over WiFi using Apple’s Continuity features. For the most part, an iPad using Continuity is able to access Cellular calling features, of the iPhone, when both the iPad an iPhone are in close physical proximity and are connected to the same WiFi network - but this is not the end of the story.
Now, if your both your Cellular Carrier and your calling plan support WiFi Calling, your iPad can make and receive calls independently of the iPhone - even when the iPhone is switched off, elsewhere, or using a different WiFi network. Not all carriers support full WiFi calling.
The settings that you need to change/verify on your iPhone and iPad are:
On your iPhone
Settings > Mobile Data >WiFi Calling >
Settings > Mobile Data > Calls on Other Devices >
On your iPad
Settings > FaceTime > Calls from iPhone > Calls from iPhone - set to ON
Additional information about Continuity and the relevant Cellular services can be found here:
Continuity
Work across all of your devices seamlessly – Apple Support
SMS/MMS Messaging
Forward SMS/MMS text messages from your iPhone to your Mac or iPad - Apple Support
WiFi Calling
Make a call with Wi-Fi Calling – Apple Support
Making and receiving calls on iPad
Make and receive phone calls on iPad - Apple Support
When correctly configured, the iPad FaceTime App provides access to Cellular Voice Calling features - whilst Messages supports SMS/MMS messaging services.
In conclusion, an iPad's DataSIM cannot be used to make or receive cellular phone calls - and neither can it send or receive SMS/MMS messages. An iPad, in conjunction with an iPhone, it is able to use Cellular calling and messaging features of your iPhone. Where used, WiFi Calling potentially allows your iPad to make and receive cellular calls whilst connected to a WiFi network even in absence of the iPhone.
An iPad, whether a Cellular model or not, is not capable of directly accessing Cellular Voice or SMS/MMS Messaging features. An iPad with either WiFi or Cellular connectivity alone can only access IP-data services. If you have added a DataSIM and Cellular plan to a WiFi+Cellular model of iPad, the number associated with the SIM card is only used to identify your account for billing purposes. This number is cannot used for making calls or sending messages.
However, when iPad is used along with an iPhone, the capabilities of iPad significantly broaden to include access to Cellular Voice and Messaging services of the associated iPhone - relayed to the iPad over WiFi using Apple’s Continuity features. For the most part, an iPad using Continuity is able to access Cellular calling features, of the iPhone, when both the iPad an iPhone are in close physical proximity and are connected to the same WiFi network - but this is not the end of the story.
Now, if your both your Cellular Carrier and your calling plan support WiFi Calling, your iPad can make and receive calls independently of the iPhone - even when the iPhone is switched off, elsewhere, or using a different WiFi network. Not all carriers support full WiFi calling.
The settings that you need to change/verify on your iPhone and iPad are:
On your iPhone
Settings > Mobile Data >WiFi Calling >
Settings > Mobile Data > Calls on Other Devices >
On your iPad
Settings > FaceTime > Calls from iPhone > Calls from iPhone - set to ON
Additional information about Continuity and the relevant Cellular services can be found here:
Continuity
Work across all of your devices seamlessly – Apple Support
SMS/MMS Messaging
Forward SMS/MMS text messages from your iPhone to your Mac or iPad - Apple Support
WiFi Calling
Make a call with Wi-Fi Calling – Apple Support
Making and receiving calls on iPad
Make and receive phone calls on iPad - Apple Support
When correctly configured, the iPad FaceTime App provides access to Cellular Voice Calling features - whilst Messages supports SMS/MMS messaging services.
In conclusion, an iPad's DataSIM cannot be used to make or receive cellular phone calls - and neither can it send or receive SMS/MMS messages. An iPad, in conjunction with an iPhone, it is able to use Cellular calling and messaging features of your iPhone. Where used, WiFi Calling potentially allows your iPad to make and receive cellular calls whilst connected to a WiFi network even in absence of the iPhone.
How to get Apple support App on iPad to call iPhone instead of iPad (device the App is also on). iPad SIM isn’t displayed on Account information
