Video Not Available
Every time I turn a show the screen comes up and says there’s a problem loading this video. If this continues, check your Internet connection. This does not happen on any of my other streaming channels.
please help
1080p,
Question marked as
User profile for user:
MVegas21
User level:
Community Specialist
Hi Rwatson916,
Restarting your Apple TV may help, if you haven't tried that step yet: Turn Apple TV on or off
If there's an update available, installing it can correct unexpected behavior: Update your Apple TV
If the issue is with the Apple TV app, this resource has some great steps to try: If you can't watch or stream movies and TV shows in the Apple TV app
After each step, try to stream or download the movie or TV show again.
1. Check the System Status page for service interruptions or check a third-party provider's website for any interruptions. If there are service interruptions, try to stream or watch the video later.
2. If you're having trouble signing in with your Apple ID, you can reset your Apple ID password or learn how to get a verification code and sign in with two-factor authentication.
3. If your cellular connection is poor, connect to Wi-Fi instead.*
4. Try watching on a different device using the same Wi-Fi or cellular connection. If it doesn't work, contact your internet service provider to see if there's an issue with your network.
5. If other people are using Apple TV+ or Apple TV channels, make sure it doesn't exceed the limits for streaming on multiple devices.
* Make sure that your Wi-Fi router is 802.11a/g/n/ac compatible. Streaming HD content requires 8 Mbit/s or faster. Slower tiers of Wi-Fi connections might not be fast enough to stream HD video content.
Regards.