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My iPhone 13 is frozen and does not respond

It does not appear to charge and I cannot switch it off. How can I reboot it?


iPhone 13 Pro, iOS 16

Posted on Oct 23, 2023 9:41 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 23, 2023 10:41 PM

Grechk1568 Said:

My iPhone 13 is frozen and does not respond: It does not appear to charge and I cannot switch it off. How can I reboot it?

———-


Troubleshooting a Frozen iPhone:


I. Start with a Force Restart:

Refer to this link: Force Restart iPhone - Apple Support


II. No Success?

Refer the the following for troubleshooting techniques...





III. Fixing a Boot Loop:

Your iPhone can at time be stuck in a Boot Loop. This typically occurs when you go abuut installing an update, and it stalled while in the process. Go here to fix that: How to Fix an iPhone in a Boot Loop - User Tip


Continue to my following reply.

2 replies
Question marked as Top-ranking reply

Oct 23, 2023 10:41 PM in response to Grechk1568

Grechk1568 Said:

My iPhone 13 is frozen and does not respond: It does not appear to charge and I cannot switch it off. How can I reboot it?

———-


Troubleshooting a Frozen iPhone:


I. Start with a Force Restart:

Refer to this link: Force Restart iPhone - Apple Support


II. No Success?

Refer the the following for troubleshooting techniques...





III. Fixing a Boot Loop:

Your iPhone can at time be stuck in a Boot Loop. This typically occurs when you go abuut installing an update, and it stalled while in the process. Go here to fix that: How to Fix an iPhone in a Boot Loop - User Tip


Continue to my following reply.

Oct 23, 2023 10:40 PM in response to Grechk1568

Continued from my previous reply.


Grechk1568 Said:

My iPhone 13 is frozen and does not respond: It does not appear to charge and I cannot switch it off. How can I reboot it?

———-


Troubleshooting iPhone Power:

Save a Few: Visit the following links for tips on troubleshooting this...

I. Try what is on this Link: If your iPhone, iPad, or iPod touch won't Turn on or is Frozen - Apple Support


II. View the Battery Health:

Apple recommends you get a new battery, once the Battery Health reaches 80% or lower. When the Battery Health is 80% or lower, it is time for a new battery.

  1. Go To: Settings
  2. Tap: Battery
  3. Tap: Battery Health
  4. View: [the percentage]
  5. Is it 80% or less?  If so, it is time for a new battery.


III. Perform a Restart:

Try Force Restarting your iPhone. Save any information that need be. Then perform the restart.

Go Here: Force Restart iPhone - Apple Support


IV. A Few Apple Support Sites that May Help:






My iPhone 13 is frozen and does not respond

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