My leather MagSafe wallet does not appear in the Find My app. When I try and connect my wallet in the app, Find My reports it’s already connected. I can’t figure out how to disconnect the wallet because it doesn’t appear in the app. This is happening with an iPhone 14 Pro running 17.0.3
iPhone 14 Pro
Hi Bob Croslin,
Is your MagSafe wallet connected to another Apple ID? If so, this article will help: If an item or device is connected to another Apple ID
Use these steps to remove devices such as AirPods (3rd generation), AirPods Pro, AirPods Max, and iPhone Leather Wallet, Apple items such as AirTag, or Find My network accessories from an Apple ID.
These steps also unpair the device or item from an Apple ID. When you unpair the device or item from the Apple ID, you also remove Find My Lock, which is the association of the device or item with an Apple ID. Find My Lock needs to be removed before you can pair the device or item with a different Apple ID.
• If the device or item is paired with the Apple ID of the previous owner, the previous owner needs to follow these steps to remove the device or item from their Apple ID.
• The device or item doesn't have to be connected via Bluetooth to the iPhone or other Apple device that is used to remove it from an Apple ID — but the process might happen more quickly if it's Bluetooth-connected and within Bluetooth range.
If that's not what's happening, reach out to Apple Support directly so they can look into this with you further. They can be contacted here: Get Support or by calling the most applicable phone number from this list: Contact Apple for support and service.
Regards.
Hi Bob Croslin,
Is your MagSafe wallet connected to another Apple ID? If so, this article will help: If an item or device is connected to another Apple ID
Use these steps to remove devices such as AirPods (3rd generation), AirPods Pro, AirPods Max, and iPhone Leather Wallet, Apple items such as AirTag, or Find My network accessories from an Apple ID.
These steps also unpair the device or item from an Apple ID. When you unpair the device or item from the Apple ID, you also remove Find My Lock, which is the association of the device or item with an Apple ID. Find My Lock needs to be removed before you can pair the device or item with a different Apple ID.
• If the device or item is paired with the Apple ID of the previous owner, the previous owner needs to follow these steps to remove the device or item from their Apple ID.
• The device or item doesn't have to be connected via Bluetooth to the iPhone or other Apple device that is used to remove it from an Apple ID — but the process might happen more quickly if it's Bluetooth-connected and within Bluetooth range.
If that's not what's happening, reach out to Apple Support directly so they can look into this with you further. They can be contacted here: Get Support or by calling the most applicable phone number from this list: Contact Apple for support and service.
Regards.
MagSafe wallet doesn’t appear in Findmy
