Printing only white and black

Hello

I have an issue while printing with my MacBook Air, no colours are printers, but when I print with other Mac the printing is fine and I can print colours.

I have already uninstall and install again the printer with no success

Any idea ?

Thanks

MacBook Air, macOS 13.3

Posted on Oct 25, 2023 5:28 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 26, 2023 6:58 AM

Hello lucrecia176,


For difficulties with your printer, you'll want to take the additional steps below:


  • Try to print from another app
  • Turn off Print Dialog Extensions
  • Make sure you have the latest software
  • Reset the printing system


You can find more details on each of those steps in this resource: Solve printing problems on Mac - Apple Support


Should that still persist, have you checked with your printer manufacturer to verify they support the version of macOS you are using with your MacBook Air?


Let us know, and we'll keep moving forward from there.

1 reply
Question marked as Top-ranking reply

Oct 26, 2023 6:58 AM in response to lucrecia176

Hello lucrecia176,


For difficulties with your printer, you'll want to take the additional steps below:


  • Try to print from another app
  • Turn off Print Dialog Extensions
  • Make sure you have the latest software
  • Reset the printing system


You can find more details on each of those steps in this resource: Solve printing problems on Mac - Apple Support


Should that still persist, have you checked with your printer manufacturer to verify they support the version of macOS you are using with your MacBook Air?


Let us know, and we'll keep moving forward from there.

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Printing only white and black

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