I can't connect my mom to apple music even though I have a family subscription
We recently signed a family subscription to epl music and one family member does not have epl music working, although it shows that I share a subscription with her
User profile for user:
hc1111
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Community Specialist
Hey there Tynai,
Thanks for reaching out!
If your mom is able to see the subscription is shared with her, try closing the Music app on her device and restart. Once it's powered back on, check to see if she is able to access the Apple Music subscription again. If she still cannot access it, can you reply with more details on what happens when she attempts to use the Music app?
Also, which device is she using with Apple Music? This can help determine next steps, if needed.
Just in case, make sure you have taken the steps from the link below to properly share your subscriptions with your family:
Add a family member to your shared subscriptions - Apple Support
How to switch to a different subscription plan - Apple Support
Take care!