Iphone falls and wont turn on

I have Iphone 13 Pro I purchased it a year ago and today my Iphone falls from the height and immediate after falling it heated up alot and now it is not turning on

Please suggest me what to do I have alot of data in it and cant loose it and I have no backup for it

iPhone 13 Pro, iOS 16

Posted on Oct 25, 2023 9:12 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 25, 2023 9:16 AM

Your description sounds like your iPhone has been physically damaged. You will need to take it to an Apple Store or an authorized repair facility for evaluation.


The time to prepare your data for a disaster is well before that disaster happens, not after. If your iPhone requires repair or replacement, your data will probably be gone when you get it back. Start making regular backups as soon as possible. iCloud makes it very simple.

2 replies
Question marked as Top-ranking reply

Oct 25, 2023 9:16 AM in response to Preeti1092

Your description sounds like your iPhone has been physically damaged. You will need to take it to an Apple Store or an authorized repair facility for evaluation.


The time to prepare your data for a disaster is well before that disaster happens, not after. If your iPhone requires repair or replacement, your data will probably be gone when you get it back. Start making regular backups as soon as possible. iCloud makes it very simple.

Oct 25, 2023 9:31 AM in response to Preeti1092

Take the phone to an Apple Store (make an appointment first) or to an authorized Apple Service shop to let the technicians take a look and go over your options with you.


You can find a list of authorized shops in your area by using the link below:


Find Locations


Backups have to occur......before.....problems occur. It is unlikely that the data on your phone can be saved when damage has occurred and service is required.


Good luck



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Iphone falls and wont turn on

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.