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azaria1825 Author

Level 1

4 points

Will I have to get a new phone?

My phone network stopped working and caused my phone to not do anything I tried powering it off my friend even looked at it to see if something wasn't turned off, but nothing worked. I tried to send messages and things again because that's where the problem started occurring but they still wouldn't send. I finally just reset all of my settings and nothing happened at all. I do have this major crack on the back of my phone that I got from dropping it over the summer and it's pretty bad b/c I can see part of the inside of my phone but not a lot. I don't really know what to do besides going to T-Mobile to get it looked at or just get a new phone entirely.

iPhone 12, iOS 17

Posted on Oct 25, 2023 11:16 AM

Top-ranking reply

kb1951

Level 10

126,747 points

Posted on Oct 25, 2023 11:21 AM

You have a phone with some significant damage from dropping it. It is not unusual for it to not work now. You can take it to T-Mobile or an Apple Store for an evaluation but I would suggest that you recycle it and replace it.

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Will I have to get a new phone?

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