Why is my Otterbox case ineligible for return?

Just received an Otterbox case purchased from Apple.com and want to return it for exchange. Says it's ineligible for return.

[Re-Titled by Moderator]

Posted on Oct 25, 2023 6:11 PM

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2 replies

jstaples900 Author

Level 1

5 points

Oct 26, 2023 6:27 PM in response to Tesserax

Thank you for responding. I did contact customer service and learned that since the case had only arrived that day, it wouldn’t show up as returnable for another day or so. So today I was able to return it and get one I liked better.

Tesserax

Level 10

160,018 points

Oct 26, 2023 6:15 PM in response to jstaples900

You will need to contact Apple Sales for the answer to that question.

Ref: Returns & Refunds - Apple

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Why is my Otterbox case ineligible for return?