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ipad internal microphone not working on calls anymore, JBL headphones connected to issue

I connected a pair of JBL Tune 510BT headphones to my iPad Pro, and now whenever I call people on any app (discord, FaceTime, etc) the iPad’s internal microphone won’t work, and people can only hear me if I connect my headphones. I am worried the headphones carry a malicious virus or code that ruined my iPad forever in order to make me dependent on that headphone brand. The iPad internal microphone still works when I record video or audio, but doesn’t work during live calls anymore. Please someone, help me. I hate that I might have ruined my expensive iPad Pro with a pair of cheap Bluetooth headphones that carry a virus.

iPad Pro, iPadOS 16

Posted on Oct 25, 2023 9:25 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 26, 2023 3:33 AM

First, be assured that your Bluetooth headphones are not capable of infecting your iPad with malware.


As a diagnostic exercise, delete the Bluetooth-pairing for the headphones:

Settings > Bluetooth > [My Devices] - tap the blue "i" icon that corresponds with your headphones, then select Forget This Device


Close the settings App - and then restart your iPad:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.



In the unlikely event that the problem has not been resolved, it may be necessary to reset your iPad settings. While this reset will not cause any loss of data, as a precaution, it is always wise to ensure that you have a current iCloud or iTunes backup before performing the reset:

How to back up your iPhone, iPad, and iPod touch - Apple Support


When you are happy to proceed, you can perform the reset from iPad settings:

Settings > General > Transfer or Reset iPad > Reset > Reset All Settings


If the problem still doesn’t clear, the next step is to reset the iPad to factory settings - after which you will need to restore your data from your backup:

Restore your iPhone, iPad, or iPod to factory settings - Apple Support


Otherwise, you would be well advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively and perhaps easier, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044




1 reply
Question marked as Top-ranking reply

Oct 26, 2023 3:33 AM in response to LeopardGecko111

First, be assured that your Bluetooth headphones are not capable of infecting your iPad with malware.


As a diagnostic exercise, delete the Bluetooth-pairing for the headphones:

Settings > Bluetooth > [My Devices] - tap the blue "i" icon that corresponds with your headphones, then select Forget This Device


Close the settings App - and then restart your iPad:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.



In the unlikely event that the problem has not been resolved, it may be necessary to reset your iPad settings. While this reset will not cause any loss of data, as a precaution, it is always wise to ensure that you have a current iCloud or iTunes backup before performing the reset:

How to back up your iPhone, iPad, and iPod touch - Apple Support


When you are happy to proceed, you can perform the reset from iPad settings:

Settings > General > Transfer or Reset iPad > Reset > Reset All Settings


If the problem still doesn’t clear, the next step is to reset the iPad to factory settings - after which you will need to restore your data from your backup:

Restore your iPhone, iPad, or iPod to factory settings - Apple Support


Otherwise, you would be well advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively and perhaps easier, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044




ipad internal microphone not working on calls anymore, JBL headphones connected to issue

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