Video/Podcast playing but sound is muted for 1 second every ~8 seconds

This is an iphone 8Plus running iOS 16.7.1 but the problem has been intermittent for years over many version of iOS.


When I am listening to Spotify or watching YouTube, occasionally my sound will drop for about 1 second every 8 seconds or so. The video or spotify continues to play during the muted period, so I miss what people were saying, very annoying.


Once this pattern begins, it does not rectify itself. I can close the app, restart the phone, and STILL the problem will persist. The only way I have found to solve the issue is to turn the phone off for an extended period of time (10+ minutes) and then try again. Sometimes the problem is still there, sometimes it is fixed.

iPhone 8 Plus

Posted on Oct 26, 2023 8:02 AM

Reply

Similar questions

1 reply

Oct 27, 2023 10:19 AM in response to Tibjay

Hi Tibjay,


Thank you for participating in the Apple Support Communities. If you are having issues with your iPhone, here are a few steps that may be useful:


1. Restart your iPhone to see if the issue persists: Restart your iPhone - Apple Support

2. Update your iPhone to rule out the older software: Update your iPhone or iPad - Apple Support

3. If you need further support, reach out to Apple Support here: Apple Support


Have a great day.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Video/Podcast playing but sound is muted for 1 second every ~8 seconds

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.