Error occurs when trying to sync Apple Music library between iPhone and Mac

Same Problem here! "...Genius...(18004)."

I have already tried the following serval times:

- Restarted Apple Music

- Restarted Mac

- Signed out of Apple Music and signed back in.

- Signed out of iCloud and signed in again.

And nothing has worked!!!

MacBook Air, 1.1 GHz Quad-Core Intel Core i5, 8GB, 256GB; MacOS: Sonoma 14.2.1 (23C71)

I’m in the same boat. Web app still shows my library. All other devices have lost access - either just times out silently when syncing or pips up with an error.

Really frustrating.

I think there’s some larger syncing issue at hand though - I lost a whole day’s worth of Fitness+ data yesterday, and it now says my birthday is a day before what it actually is.

Hi everyone,

I'm experiencing the same issue on my Mac and iPhone. My Apple Music Library completely stopped syncing and after multiple calls with AppleCare Advisors who talked with engineers about this and they concluded that this is a know issue that will be fixed in a future software update on both macOS and iOS.

Hopefully it comes sooner rather than later.

The workaround of changing the password while logged out from iCloud didn't work for me.

I opened a ticket and chatted with several operators while trying to identify issues with anything but Music. It's definitely a bug either on Music app or cloud backend systems.

I'm sure a bunch of Apple devs too are experiencing the problem now :] I'd be pretty sure they will address the bug sooner or later.

PeterChime, thanks for the update. I am concerned that this issue appears to have been around since October and most of us have not received an acknowledgement of a known issue from Apple Support, nor has the Apple System Status page been updated with this issue. Let’s hope they are taking this seriously and addressing it as a matter of urgency.

Same issue here. Called up apple support they told me the apple engineers are aware of the issue and I'll have to wait for a fix in the form of an update. Anyone had any lucky resolving it on their own as both my Mac and iPhone music apps are completely broken.

I also can't synchronize the Apple music library on all devices, iPhone 15 Pro Max, iPad Pro 2 and 3 Macs Apple Silicon, error 18004 on Mac, contacted support for 3 days in a row without any result, I should call back but I give up.

The only device it seems to work on is the Apple TV, so the library seems intact.

I wonder how it is possible that a company like Apple can create difficulties for its customers, who pay the subscription, on a function that has worked very well for years.

How is it possible that with each update they add almost useless things and manage to make basic things stop working.

I'm very disappointed, on a software level there are too many problems, ios, macos and all the others are full of bugs.

Thanks. That then indeed suggests it’s a broader Library problem. Let’s hope Apple takes it seriously.

Agreed. Moreover I have apple one family sub and no one of my family is able to use Apple Music. Very shameful.

I have the same issue .. M1 Mac mini Sonoma 14.2.1 .. I've tried the usual stuff (sign-out iCloud, sign-out Music account, turn off-on library sync, another wifi connection) .. Web Player is completely fine ..

I have same issue for about a week and a half. Really frustrating bug. I cannot do anything in my library. Needs a fix asap.

Why they are providing only temporary workaround? The issue is more than a couple of months old - how much time they need for a fix? Half year? An year? Or just “never”.

Only thing is to wait because the bug is on Apple end and not user fixable. I have the error on all the devices including windows

Could maybe an apple engineer just give us some information about the situation. Cmon now it's been weeks Apple. If this doesn't get resolved, I might have to switch to Spotify.

macRumors issued an article about the issue today, they also reached out to Apple for comment. Now we’re waiting…