Message telling me battery is not a genuine apple product?


phone keeps turning on and off with the message I recieve of maybe not a genuine apple battery

Posted on Oct 27, 2023 10:16 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 27, 2023 1:28 PM

phone keeps turning on and off with the message I recieve of maybe not a genuine apple battery


This message can appear for several reasons:


1) The battery was replaced with a non-Apple part

2) The phone is detecting a possible problem with the battery or power supply....even if the battery is genuine



Perform a Forced Restart on the phone. Follow the instructions very carefully, as this is a bit tricky. You may need to repeat this several times.


Force restart iPhone - Apple Support


There are only 2 possible results when you perform a Forced Restart:


1) The phone returns to normal operation.....or, if it doesn't.....


2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or an authorized Apple Service shop.


You can find a list of authorized service shops in your area using the link just below:


Find Locations



4 replies
Question marked as Top-ranking reply

Oct 27, 2023 1:28 PM in response to Jim4400

phone keeps turning on and off with the message I recieve of maybe not a genuine apple battery


This message can appear for several reasons:


1) The battery was replaced with a non-Apple part

2) The phone is detecting a possible problem with the battery or power supply....even if the battery is genuine



Perform a Forced Restart on the phone. Follow the instructions very carefully, as this is a bit tricky. You may need to repeat this several times.


Force restart iPhone - Apple Support


There are only 2 possible results when you perform a Forced Restart:


1) The phone returns to normal operation.....or, if it doesn't.....


2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or an authorized Apple Service shop.


You can find a list of authorized service shops in your area using the link just below:


Find Locations



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Message telling me battery is not a genuine apple product?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.