Hi, I recently purchased the pro apps bundle for education with my apple ID (that is in NL). I purchased the pack online from the Finnish store. Hence my receipt is in Finnish. However I did not receive any encrypted file with redeem codes.
How can I get my purchases?
Thank you very much,
MacBook Pro 13″, macOS 10.14
Hi hadadelbosque
welcome to the Apple (user-to-user) Community.
Re: "Never received my education pack redeem codes"
As we are all Apple users, like yourself, in the community, no-one here has access to your accounts or details to check this out for you. We'd like to help, however.
You might want to check your "Junk" / "Spam" eMail folders, and also search for an eMail from Apple:
(Please choose the Mac OS version installed on your Mac at the top of the "search" article below.)
Search for emails in Mail on Mac - Apple Support
__________________________________________
Re: "How can I get my purchases?"
Seems you need to contact Apple:
_________________________________
On the purchase page for the bundle:
Buy Pro Apps Bundle for Education - Education - Apple
says:
Get help buying.Chat now
or call 1‑800‑MY‑APPLE.
___________________________________
Apple Phone numbers around the world:
Contact Apple for support and service - Apple Support
says
Finland
0800 96372
Netherlands
0800 0201581
All the best :-)
Hi hadadelbosque
welcome to the Apple (user-to-user) Community.
Re: "Never received my education pack redeem codes"
As we are all Apple users, like yourself, in the community, no-one here has access to your accounts or details to check this out for you. We'd like to help, however.
You might want to check your "Junk" / "Spam" eMail folders, and also search for an eMail from Apple:
(Please choose the Mac OS version installed on your Mac at the top of the "search" article below.)
Search for emails in Mail on Mac - Apple Support
__________________________________________
Re: "How can I get my purchases?"
Seems you need to contact Apple:
_________________________________
On the purchase page for the bundle:
Buy Pro Apps Bundle for Education - Education - Apple
says:
Get help buying.Chat now
or call 1‑800‑MY‑APPLE.
___________________________________
Apple Phone numbers around the world:
Contact Apple for support and service - Apple Support
says
Finland
0800 96372
Netherlands
0800 0201581
All the best :-)
Re: How to proceed
Seems you need to contact Apple to ask directly about the issue.
As Apple users, we can not speak, make promises, or in any way act for Apple.
Eg: There are a choice of contact details in the reply above,
else click "Support" at bottom left on this discussion thread
to reach out to Apple Support (online chat, phone, email etc.
Hi I checked, the email is not in spam either. Is there any way I can get the email to be sent to me? I only have a receipt with the purchase. I would like to return the purchase if I can not use or have access to the pack. When I looked at my purchase and wanted to return, it said this was not possible.
How to proceed when I did not get the email, is there a way to reclaim / get the email still?
Thank you
Never received my education pack redeem codes
