Child account set up, cant login

Hi all,


I have an old iPhone, that I am setting up for my young son. I am setting up an Apple-id for him as part of the startup proces.

The phone then sends a confirmation code to the newly created Apple-id mail. But when I try to login to get the code, apparently it does not work. The account is of course then locked, and I try to reset the password, but it then says the account is not valid..!

what to do??

Posted on Oct 29, 2023 8:58 AM

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Question marked as Top-ranking reply

Posted on Oct 29, 2023 9:00 AM

Refer to this document for ways to contact Apple ➞ Choose your country or region - Official Apple Support

Select your country (also look for "other" regions), then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service by telephone ➞ Contact Apple for support and service - Apple Support


1 reply
Question marked as Top-ranking reply

Oct 29, 2023 9:00 AM in response to Haltefrans

Refer to this document for ways to contact Apple ➞ Choose your country or region - Official Apple Support

Select your country (also look for "other" regions), then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service by telephone ➞ Contact Apple for support and service - Apple Support


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Child account set up, cant login

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