Bluetooth intermittency at shopping mall

sanchit164 Said:

"Bluetooth intermittency at shopping mall: Hi all, I've got an iPhone 15 Pro 256GB (Model No: MTV63ZP/A). I'm noticing the bluetooth turning on/off by itself sporadically when I'm at a specific location (a shopping mall near my house).[...]I'm assuming it's something to do with the phone and/or software.[...]"

-------

Thank you for the photo.

Bluetooth Switching Spiritually:

A. Electrical Interference:

Electrical Interference may be causing this. So, though it looks like there is only concrete, these is plant of steel within the girders. Tends to happen to local retail employees using their company's iPhone devices, where this is metal all about.

B. Visit these Links:

• Set Up and Use Bluetooth Accessories on iPhone - Apple Support
• Pair a Third-Party Bluetooth Qccessory with your iPhone, iPad, or iPod touch - Apple Support
• If you can't Connect a Bluetooth Accessory to your iPhone, iPad, or iPod touch - Apple Support

C. Reset All Network Settings to Default:

Example of items that will be reset: (Wi-Fi Passwords, VPN Connections, etc)

1. Go To: Settings
2. Tap: General
3. Tap: Reset
4. Tap: Reset Network Settings.
5. Enter: [Your Passcode

sanchit164 Said:

"Bluetooth intermittency at shopping mall: Thanks for your suggestion. Just find it surprising that my iPhone XS never had issues but the 15 Pro does. I suppose new hardware so new antenna design and new wireless chips so the EMC behaviour is different. Didn’t think it would be this susceptible to EMI however and frankly a little disappointing given the cost of the phone :(."

-------

Thank you for the photo.

Bluetooth Switching Sporadically:

Perhaps this is a Faulty Device?

Get this serviced by Apple. Along with EMI taking being the culprit, I'd say, upfront, that this is a faulty device.. This is a hardware failure. It is time to get this serviced. This is less than one year old. So, note that you have a one-year, out-of-the-box, limited warranty with this. So, contact Apple Support, seeing if you can get the iPhone diagnosed eventually leading to a fix.

Apple Support Contact Us Info:

• Contact Us - Choose Locations
• Proceed from there, as necessary
• Why the Wait: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

AlonaMa Said:

"I have the same issue in the malls"

-------

Report if the following works:

A. Update your iPhone to the latest version:

Use my User Tip:  Update your iPhone Using a Computer - User Tip

No succes?...

B. Create a New iOS Install:

Remove all current apps, and then make a backup of your iPhone. Once backed up, reset this to factory settings. Perform as instructed here, including the iCloud logout: How to factory reset your iPhone, iPad, or iPod touch - Apple Support

If Stuck while Installing: If the iPhone stalls while performing the Factory Reset process, use my User Tip: How to Fix an iPhone in a Boot Loop - Apple Community

I’m also experiencing the same issue on my iPhone 15 Pro Max, also in the same mall (I believe that is Ormiston right?) but happens in other shopping malls as well.

May I ask if you have a Tesla? I have tried a lot of troubleshooting and have found that the issue occurs when the Tesla app is open and is connected to Bluetooth. Disabling Bluetooth access for the Tesla app fixes the Bluetooth disconnection, but that is not ideal since that disables the car key. Issue might be related to the Tesla app or something with iPhone 15 since this issue doesn’t occur on my iPhone 12.

Have you found any solutions to the issue?

I have the same issue in the malls