403 Errors When Reinstalling Mac, OS X, El Capitan

Mid 2009 Mac Book Pro


When reinstalling OS X El Capitan from disk utilities, after erasing, I get 403 errors after the eligibility step. I accept the licensing agreement and then choose my Macintosh hard drive, and finally sign in to the App Store. It request an authorization code, which I provide, and then it gives me a 403 error with for bidden when trying to access the server



Earlier Mac models

Posted on Nov 2, 2023 8:24 AM

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Question marked as Best reply

Posted on Nov 2, 2023 3:28 PM

What operating system is currently on your Mac? Apple menu -> About This Mac.


You may need to upgrade to the latest release of what you already have on your Mac:


Pick the appropriate browser to make the download:

Browsers by Mac operating system - Apple Community


For 10.6.x

Combo v1.1 (7/25/2011), 10.6.8 2013 Security Update 004, 2013-005 Java update (note Java is not current until Mac OS X 10.7.3 from Java.com, and requires losing compatiblity with Rosetta Then open Apple menu -> System Preferences -> Software Update to get the Mac App Store update (you might need to set the computer's date and time to some point in 2012.


For 10.7.x

10.7. 5 Combo, Supplemental to both Combo and Delta and 10.7.5 Security Update 2014-004 followed by 10.7. 5 Bash update.


For 10.8.x

10.8.5 Combo (supplemental update of October 3rd already included), 2015-006 Mountain Lion Security Update


For 10.9.x

10.9.5 combo and 2016- 004 Security update


For 10.10.x

10.10.5 Combo and Security Update 2017-003 Yosemite


Lastly the installer for El Capitan is here:

How to download and install macOS - Apple Support


You may find the El Capitan installer needs the system time to be set for:

September 20, 2016


No newer OS can be installed on your Mac without serious stability issues. Get a Snow Leopard retail or later installed system supported by your Mac on a hard drive to clone over if needed.


Snow Leopard Retail looks like

And does not say Upgrade, OEM, or Dropin.

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6 replies
Question marked as Best reply

Nov 2, 2023 3:28 PM in response to PMed215-

What operating system is currently on your Mac? Apple menu -> About This Mac.


You may need to upgrade to the latest release of what you already have on your Mac:


Pick the appropriate browser to make the download:

Browsers by Mac operating system - Apple Community


For 10.6.x

Combo v1.1 (7/25/2011), 10.6.8 2013 Security Update 004, 2013-005 Java update (note Java is not current until Mac OS X 10.7.3 from Java.com, and requires losing compatiblity with Rosetta Then open Apple menu -> System Preferences -> Software Update to get the Mac App Store update (you might need to set the computer's date and time to some point in 2012.


For 10.7.x

10.7. 5 Combo, Supplemental to both Combo and Delta and 10.7.5 Security Update 2014-004 followed by 10.7. 5 Bash update.


For 10.8.x

10.8.5 Combo (supplemental update of October 3rd already included), 2015-006 Mountain Lion Security Update


For 10.9.x

10.9.5 combo and 2016- 004 Security update


For 10.10.x

10.10.5 Combo and Security Update 2017-003 Yosemite


Lastly the installer for El Capitan is here:

How to download and install macOS - Apple Support


You may find the El Capitan installer needs the system time to be set for:

September 20, 2016


No newer OS can be installed on your Mac without serious stability issues. Get a Snow Leopard retail or later installed system supported by your Mac on a hard drive to clone over if needed.


Snow Leopard Retail looks like

And does not say Upgrade, OEM, or Dropin.

Dec 15, 2023 5:04 AM in response to PMed215-

> finally sign in to the App Store


Sorry but I did not quite follow. Are you installing from a DVD? Or from a bootable USB drive? AFAIK that could be done off-line without signing in anywhere.


Did you install "Mac App Store Update for OS X El Capitan" after the initial install?


After my El Capitan install (Mac mini late 2009) from a bootable USB drive there were these updates (I have archived some updates but some are only available on-line):


Off-line updates:

Security Update 2018-004 (El Capitan)

iTunes 12.8.2 for Mac

Apple Remote Desktop 3.9.3 Client

Digital Camera RAW Compatibility Update 6.21


On-line updates:

Mac App Store Update for OS X El Capitan

iTunes Device Support Update

Safari 11.1.2


403 Errors When Reinstalling Mac, OS X, El Capitan

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