Cannot make or receive any type of call after being abroad
My son’s iPhone 7 Plus will not receive or make any type of call since coming home from abroad. I have tried all the steps below including erasing the whole phone and starting from scratch. When dialling out there is an international dial tone then when the call is answered nothing can be heard either end. Also FaceTime disconnects as soon as the call is answered (in WiFi and through data) and WhatsApp calls can’t be initiated. Every other feature works fine (messages, browsing etc). I am now at a loss, it is not a Sky issue as the SIM works in a different phone and my o2 SIM has the same issue when put in this phone. If anyone has any other suggestions I would be eternally grateful otherwise I’m going to have to buy a new phone 😭
- Toggle airplane mode: Tap Settings, turn airplane mode on, wait three seconds, and then turn off again.
- Restart your iPhone.
- Ensure that your software is up to date:
- Check for a Carrier Settings Update. Tap Settings > General > About.
- Check for an iOS Software Update. Tap Settings > General > Software Update.
- Note: Some updates may require a Wi-Fi connection
Remove the SIM Card and reinsert it. Allow the iPhone to acquire the network again.
If your SIM card has SIM PIN enabled, try toggling it off: Tap Settings > Phone > SIM PIN.
Try another location. If a different location works, but the original location still does not, contact your carrierto report the issue.
Reset network settings: Tap Settings > General > Reset > Reset Network Settings.Restore the iPhone as new.
Contact your carrier
As said ALL above steps have been tried! 🙏🥺
Earlier iPhone models
