You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Playing videos from shared album on iPhone

Some videos uploaded to Shared Album weeks or months ago can't be played on iPhone (...error occurred with downloading from iCloud) - Some of them still can be played on Mac but some of them not. Seems some videos which were ok yesterday are now with the same problem..

Posted on Nov 2, 2023 2:14 PM

Reply
1 reply

Nov 2, 2023 4:56 PM in response to Aleksei Karpukhin

I have the same issue and it just started a couple of days ago. Shared albums I've had for months have videos with these errors:

1) Unable to Load Video-An error occurred while loading a higher quality version of this video

2) An error occurred while playing this video

3) Cannot Load Photo

My videos work on my MacBook Pro but not on the iOS devices (iPhone, iPad). The proposed fixes for this do not work which makes me wonder if it's an iCloud sync/backup issue or an iOS software bug.

Playing videos from shared album on iPhone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.