Apple Music app freezes after 17.1 update on my iPad

After updating to 17.1 on my iPad Gen 6, the Apple Music app freezes almost immediately upon opening.

Numerous calls to Apple support have been useless: I have deleted and reinstalled the app, hard-restarted the iPad numerous times, completely erased and set up my iPad as new, and still the Music app freezes up.

Naturally I had just paid for entire year’s subscription too.

The app works fine on my iPhone.

Anyone else have this problem after updating?

[Re-Titled by Moderator]

iPad (6th generation)

Posted on Nov 3, 2023 3:49 PM

Top-ranking reply

minntac

Level 1

14 points

Posted on Nov 17, 2023 1:29 PM

Here's the solution that worked for me.

Go to Music and DUPLICATE your play list, then delete the original.

Sync to NEW playlist only.

I had the same problem. Went as far as buying 10th gen iPad because I was out of memory anyway, however the problem was still there. Did the above and all is well.

Then updated iPhone SE to 17.1 and had same problem with music. Followed the above and that now works also. Hope all of you have the same results.

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125 replies

greig112

Level 1

8 points

Nov 16, 2023 4:57 AM in response to grakkk

Exactly the same on my ipad gen6

Xiquet49

Level 1

8 points

Nov 18, 2023 6:24 AM in response to ynks1984

What did they say they are doing about it? It’s infuriating!

38Truck

Level 1

12 points

Nov 18, 2023 11:26 AM in response to Xiquet49

That’s encouraging. Thanks for that update.

ynks1984

Level 1

8 points

Nov 20, 2023 3:02 AM in response to Thomas Hanrahan

LOL

oxysept

Level 1

11 points

Nov 20, 2023 12:48 PM in response to Thomas Hanrahan

Same issue since I update my Gen 6 I-pad to 17.1 & 17.1.1 - music is unusable on the iPad - it will play on song & immediately freeze

ebed

Level 1

6 points

Nov 20, 2023 1:49 PM in response to minntac

Nope. Not doing all that. I have tons of stuff.

38Truck

Level 1

12 points

Nov 20, 2023 4:04 PM in response to Bigbulletbob60

Can you illuminate any more on this??

Nov 20, 2023 4:49 PM in response to 38Truck

Different type of system. If that helps. If I say anymore I fear they will remove my post again. Search online. I’m sure you’ll run across it. Apple is being ridiculous about this. Big power tec.

ebed

Level 1

6 points

Nov 21, 2023 5:45 AM in response to macmack

Ha! You believe anything Mango Mussolini says? lmao

They admitted it to me in support text yesterday.

macmack

Level 1

30 points

Nov 21, 2023 5:51 AM in response to ebed

I have no idea to whom you are referring - re. Mango Mussolini.

But great that Apple admitted it to you in text.

You'll be posting their text here then, I imagine.

ebed

Level 1

6 points

Nov 21, 2023 6:04 AM in response to macmack

Of course you know who the wannabe dictator is 🤣

ebed

Level 1

6 points

Nov 21, 2023 3:44 PM in response to eno_on_ma_I

Exactly what mine does

ebed

Level 1

6 points

Nov 21, 2023 6:18 PM in response to flavafil

Yeah that's my plan too. I can play music for a long time but if I want to change it or stop it the screen is frozen. Only way to stop it is close the app.

Ole_dad

Level 1

8 points

Nov 21, 2023 9:36 PM in response to Thomas Hanrahan

Nov 22 and im still having this same issue everyone else is describing

macmack

Level 1

30 points

Nov 22, 2023 12:44 AM in response to ebed

Thanks ebed- that's a first for me, let's hope for a timely solution. Though the last sentence in their reply is "future-past " tense which suggests they don't know if they're coming or going.

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Apple Music app freezes after 17.1 update on my iPad