iPhone 15 Pro Max cellular stopped working - eSim problem

Question

iPhone 15 Pro Max cellular stopped working - eSim problem

My iPhone 15 Pro Max on ATT suddenly stopped making or receiving calls. Icons show "no service". Cellular settings only shows an eSim listed as Primary. Toggling it on or off has no effect. Deleting eSim endlessly loops as "Removing...". Resetting network or cycling phone power resets to same eSim status. ATT phone support was unable to refresh sim. iOS updated to latest 17.1. Before I spend a few hours in an ATT store, any thoughts on something worth trying?

iPhone 15 Pro Max, iOS 17

Posted on Nov 3, 2023 8:39 PM

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Answer 1

Axel Foley

Level 10

150,984 points

Nov 3, 2023 9:02 PM in response to jeffreyfrommonrovia

I think having your iPhone examined physicall is probably the best bet to get this issue resolved. I also recommend that you contact 👉 Official Apple Support OR you can always get your iPhone examined at the Apple Store 👉 Genius Bar Reservation and Apple Support Options

Axel F.

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Answer 2

Bob Timmons

Level 10

185,150 points

Dec 30, 2023 3:49 PM in response to jeffreyfrommonrovia

Well, if ATT can't get the phone working when you take it in, they will blame things on Apple.

So, it might be a good idea to take the phone to an authorized Apple service shop to verify that the phone hardware is working correctly, but it needs correct settings from the carrier ATT.

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Answer 3

Jan 30, 2024 6:43 AM in response to Axel Foley

Got the same issue after 2 months of using it and they need tp repair or if not they will gonna send me replacement since I still got the warranty and apple care on it

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Answer 4

Dec 30, 2023 3:44 PM in response to jeffreyfrommonrovia

After extensive support via phone and in person at ATT store I took the phone to an Apple Store for further diagnostics. They were unable to fix the issue and because I was outside my return window, they serviced the phone as a warranty repair and replaced the guts. Bummer to have to do on a brand new phone but didn’t have the time to try and fight for a replacement.

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Answer 5

Fire_Red

Level 1

8 points

Dec 30, 2023 3:28 AM in response to jeffreyfrommonrovia

Hi,

I'm having the same issue. Been through multiple conversations with AT&T, AT&T, advanced tech-support, Asurion, and the Apple Store. My cellular settings are showing the similar preference to what you stated in regards to the numbers being stated as a primary number.

Have you been able to resolve your issue? Please give me any feedback you're able to provide!

Thanks,

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iPhone 15 Pro Max cellular stopped working - eSim problem

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