Guidance access is frozen and I cannot even turn the iPad mini 6 off. Any ideas?

No resent methos works. Guidance access is frozen and I cannot even turn the iPad mini 6 off. Any ideas?

iPad mini 6, iPadOS 17

Posted on Nov 5, 2023 10:41 AM

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Question marked as Top-ranking reply

Posted on Nov 6, 2023 4:21 AM

When  you are stuck in Guided Access mode, you can be really stuck as the typical triple tap on the home button to quit out of Guided Access may not work. Even a forced exit won't work because the power button and the home button are disabled. 



Devices with a physical Home Button


The only way to get out of Guided Access is to press the Home and Power button together for 15 seconds. This should turn off Guided Access by forcibly rebooting your device. Once your device is restarted, you can then go to Settings > Accessibility > Guided Access > Guided Access - and turn off Guided Access if needed.


Use Guided Access on iPad - Apple Support

Use Guided Access with iPhone, iPad, and iPod touch - Apple Support



Devices without a physical Home Button


For iPad’s without a physical Home button, you’ll need to follow a different button sequence…

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.


3 replies
Question marked as Top-ranking reply

Nov 6, 2023 4:21 AM in response to Fiskm0713

When  you are stuck in Guided Access mode, you can be really stuck as the typical triple tap on the home button to quit out of Guided Access may not work. Even a forced exit won't work because the power button and the home button are disabled. 



Devices with a physical Home Button


The only way to get out of Guided Access is to press the Home and Power button together for 15 seconds. This should turn off Guided Access by forcibly rebooting your device. Once your device is restarted, you can then go to Settings > Accessibility > Guided Access > Guided Access - and turn off Guided Access if needed.


Use Guided Access on iPad - Apple Support

Use Guided Access with iPhone, iPad, and iPod touch - Apple Support



Devices without a physical Home Button


For iPad’s without a physical Home button, you’ll need to follow a different button sequence…

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.


Nov 5, 2023 7:12 PM in response to Fiskm0713

If the triple click is not working:

There's another discussion thread that may be helpful:

How do you escape Guided access if the tr… - Apple Community

Eg: says:

"The only way to get out of Guided Access is to press the Home and Power button together for 15 seconds.

This should turn off Guided Access by forcibly rebooting your device. Once your device is restarted, you can then go to Settings > Accessibility > Guided Access > Guided Access - and turn off Guided Access if needed".

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Guidance access is frozen and I cannot even turn the iPad mini 6 off. Any ideas?

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