Iphone 15 pro issues with camera and photos app

I just upgraded to a new iphone 15 pro last month and since then I have had nothing but issues with the camera and photo app freezing, locking up, or being greyed out. I have to reset/reboot the phone at least once a day because of it and then it will work for a few hours before the issues start again.

When it comes to the camera, I can open it up and sometimes it will let me take a picture (I hear the snap sound, etc) but it does not save to photos. Other times, I can open the camera, and the screen works, but I am unable to touch any of the menus, options, selections, change from photo to portrait to video, etc. When I try to open the camera in an app (like messenger, discord, etc) half the time it just comes up for a second and then the whole screen goes black and I have to close and reopen the app and the camera won't work until I reboot the phone.

When it comes to the photo app, the issues are pretty much the same. The most frequent one is that I can open the app, sometimes I can scroll through the photos and sometimes I can't, but almost always everything menu or option-wise is greyed out and unselectable (library, for you, albums, search, select, ..., etc). As soon as I reboot the phone, it starts working again right up until it doesn't. The same issue occurs frequently when trying to select from the photo library to attach a photo via another app (messaging, email, discord, doordash, you name it).

This is getting extremely frustrating and the only help I have managed to get is: "Oh, when that happens, just reboot your phone and it will start working." I shouldn't have to be rebooting my phone multiple times a day. The phone is fully updated and available storage is over 160GB.

iPhone 15 Pro, iOS 17

Posted on Nov 6, 2023 6:11 AM

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Iphone 15 pro issues with camera and photos app

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