Can’t remove my payment method

There is an active subscription on this account that requires at least one payment on file.

iPhone 11 Pro Max, iOS 17

Posted on Nov 7, 2023 12:10 AM

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Question marked as Top-ranking reply

Posted on Nov 7, 2023 12:27 AM

You can download free apps, but you may need to have a valid payment method on file, even if the app you want to download is free. 

You can have a credit card / debit card on file and an Apple Account balance.

If you have set your Apple Account balance as your default payment method, your default payment method will be used first by Apple when you need to make a payment.

 

Free apps has also In-app pruchase.

See -> Buy additional app features with in-app purchases and subscriptions

Buy additional app features with in-app purchases and subscriptions

See also -> Apple Media Services Terms and Conditions

Legal - Apple Media Services - Apple


See -> Remove a payment method from your Apple ID

Remove a payment method from your Apple ID - Apple Support

⤵️

If you can't remove a payment method

If you have subscriptions like iCloud+, have an unpaid balance, or you use purchase sharing, you must keep at least one payment method on file.




2 replies
Question marked as Top-ranking reply

Nov 7, 2023 12:27 AM in response to mumin240

You can download free apps, but you may need to have a valid payment method on file, even if the app you want to download is free. 

You can have a credit card / debit card on file and an Apple Account balance.

If you have set your Apple Account balance as your default payment method, your default payment method will be used first by Apple when you need to make a payment.

 

Free apps has also In-app pruchase.

See -> Buy additional app features with in-app purchases and subscriptions

Buy additional app features with in-app purchases and subscriptions

See also -> Apple Media Services Terms and Conditions

Legal - Apple Media Services - Apple


See -> Remove a payment method from your Apple ID

Remove a payment method from your Apple ID - Apple Support

⤵️

If you can't remove a payment method

If you have subscriptions like iCloud+, have an unpaid balance, or you use purchase sharing, you must keep at least one payment method on file.




Nov 7, 2023 7:22 AM in response to mumin240

To find out how to remove a payment method, and what to do if you can't remove your last payment method or use no payment method with your Apple ID, read this article --> Remove a payment method from your Apple ID - Apple Support

Ongoing subscriptions and Family Sharing organizers must always have a payment method present. To edit the cards used for those you may need to first add the new card and make it the primary payment method before removing the old card (see: If you need to change or update your Apple ID payment method - Apple Support ).


Wait until the subscription fully expires or contact Apple and tell them you need to have it end now.


Refer to this document for ways to contact Apple ➞ Choose your country or region - Official Apple Support

Select your country (also look for "other" regions), then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service by telephone ➞ Contact Apple for support and service - Apple Support


for "Billing and subscriptions" support, click here --> Subscriptions and Billing - Official Apple Support


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Can’t remove my payment method

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