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Level 1

28 points

iOS 17.1.1 - Issues with iPhone touch screen

This morning I updated my iPhone 15 pro (3 week old phone) to iOS 17.1.1. Prior to the update everything worked fine. After the update the touch screen does not respond. The screen works and the buttons work, but the touch feature is completely unresponsive. I have restarted the phone using the up vol, down vol and hold the power button several times with no success on restoring touch.

I can still wirelessly charge my phone, but wired charging does not work either. (this is also a new issue post 17.1.1 update)

Anyone else seeing these issues? Any suggestions before I go back to ATT?

[Re-Titled by Moderator]

Posted on Nov 8, 2023 4:47 AM

Best reply

iphoneUserVerylongtime

Level 1

9 points

Posted on Nov 19, 2023 12:02 AM

This is pathetic. Such an expensive and new phone having so many issues. What is going on with iPhone quality - too many software and hardware glitches. I tried the pressing volume up/down button and then side button until the apple logo appears thing - phone rebooted, but screen is still stuck. My phone is barely 2 weeks old!

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128 replies

Desibenz

Level 1

8 points

Feb 4, 2024 8:17 PM in response to OilyGigi

it doesn’t work for you? Tell me the macOS version of your host?

Desibenz

Level 1

8 points

Feb 5, 2024 7:22 AM in response to OilyGigi

Steps:

1) Ensure macOS 14.2.1

2) Via Apple Configurator, Advance -> Revive

That is it.

Desibenz

Level 1

8 points

Feb 5, 2024 7:23 AM in response to KARLABURKE7

The idea is not to restore but to revive. Follow the below:

a) Ensure macOS 14.2.1

b) Via Apple Configurator, Advance -> REVIVE.

Note: REVIVE not RESTORE

Desibenz

Level 1

8 points

Feb 5, 2024 7:25 AM in response to Pepinho17

Easy:

i) Ensure macOS 14.2.1

ii) Via Apple Configurator, Advance -> REVIVE.

Note: REVIVE not RESTORE

kirukp

Level 1

8 points

Feb 5, 2024 5:08 PM in response to mlwarren75

Even if you have an older macOS versions just install Apple Configurator app previous versions from online and do the revive. It worked for me.

Mar 18, 2024 8:06 AM in response to mlwarren75

i did it also (on my IPhone X) but it still didn’t work

Apr 12, 2024 10:50 PM in response to mlwarren75

Hi, did u get it to work again. I am in the same situation with unresponsive touch , no cable charging, wireless charging works. All this happened after auto-update at night.

Apr 12, 2024 10:52 PM in response to Desibenz

Configurator isn't detecting iphone i have tried mutliple cables, however its getting detected in itunes in recovery mode. I don't want to lose data

iOS 17.1.1 - Issues with iPhone touch screen