iOS 17.1.1 - Issues with iPhone touch screen

This morning I updated my iPhone 15 pro (3 week old phone) to iOS 17.1.1. Prior to the update everything worked fine. After the update the touch screen does not respond. The screen works and the buttons work, but the touch feature is completely unresponsive. I have restarted the phone using the up vol, down vol and hold the power button several times with no success on restoring touch.

I can still wirelessly charge my phone, but wired charging does not work either. (this is also a new issue post 17.1.1 update)

Anyone else seeing these issues? Any suggestions before I go back to ATT?

[Re-Titled by Moderator]

Posted on Nov 8, 2023 4:47 AM

Top-ranking reply

TJ_83

Level 1

12 points

Posted on Nov 10, 2023 8:34 AM

FIXED!!!! Thank you to those that recommended Apple Configurator!! I downloaded it from App Store, connected my phone and followed Step 3 here... Revive or restore a Mac with Apple silicon using Apple Configurator – Apple Support (UK) (appreciate it's a Mac post but step 3 applies to iphones too)

No factory reset or loss of data or the pain of setting up banking apps and apple pay etc.... :)

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129 replies

Jan 16, 2024 7:29 AM in response to brianfromsouth hadley

How did you restore the ios 17.1?

Desibenz

Level 1

8 points

Jan 20, 2024 9:33 PM in response to mlwarren75

@gibbo1 @vinlive - your steps worked. thanks a lot for your suggestions!

OilyGigi

Level 1

8 points

Feb 4, 2024 1:05 PM in response to dav167

No this does not work if the touchscreen doesn’t function.

Desibenz

Level 1

8 points

Feb 4, 2024 8:17 PM in response to OilyGigi

it doesn’t work for you? Tell me the macOS version of your host?

Feb 12, 2024 8:04 PM in response to Gibbo1

So i have to buy a Mac to get my iPhone to work? That doesn't seem fair...

Feb 24, 2024 6:09 AM in response to dav167

This did not work for me. I am BEYOND frustrated!

Mar 18, 2024 8:06 AM in response to mlwarren75

i did it also (on my IPhone X) but it still didn’t work

Apr 12, 2024 10:50 PM in response to mlwarren75

Hi, did u get it to work again. I am in the same situation with unresponsive touch , no cable charging, wireless charging works. All this happened after auto-update at night.

Apr 12, 2024 10:52 PM in response to Desibenz

Configurator isn't detecting iphone i have tried mutliple cables, however its getting detected in itunes in recovery mode. I don't want to lose data

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iOS 17.1.1 - Issues with iPhone touch screen