iOS 17.1.1 - Issues with iPhone touch screen

FIXED!!!! Thank you to those that recommended Apple Configurator!! I downloaded it from App Store, connected my phone and followed Step 3 here... Revive or restore a Mac with Apple silicon using Apple Configurator – Apple Support (UK) (appreciate it's a Mac post but step 3 applies to iphones too)

No factory reset or loss of data or the pain of setting up banking apps and apple pay etc.... :)

Same problem. When I plugged the phone into iTunes it immediately said it was in DFU mode. Downloaded and updated to the factory settings, then restored from the backup I created when getting the new phone and other than time everything was OK. What did surprise me is that it says I’m now at 17.1.1 but the restore was from 17.1 so I’m not sure if it’s accurate or now but it’s working!

Good news. I may have a solve. My 15 Pro Max locked up the touch screen as soon as I went to iOS 17.1.1 tonight. My symptoms were the same as described in these threads with the Mac reporting DFU mode when plugged in. No number of forced reboots brought back touch input.

Try this: Download Apple Configurator from the Mac App restore and 'revive' the device. I got mine back with all data intact. No restore required. Good luck!

Same thing happened to me this morning.

Apple support online was no help. It was in DFU mode.

I hooked it up to my MacBook and restored the phone to IOS 17.1 which fixed the problem.

I am not going to update it again until i know the issue is fixed.

Had the same issue after installing 17.1.1 on 15 Pro Max: Touch screen was unresponsive and phone could only be charged with wireless charging. Had to do a DFU restore and restore data from iCloud backup to fix the phone.

This worked. Steps:

1) Ensure macOS 14.2.1

2) Via Apple Configurator, Advance -> Revive

That is it.

I went to Apple Store, and to other repair stores, it was zero luck, all suggested to Restore with data loss. But Apple Configurator REVIVE option works without loss of data on the iPhone.

Why can't Apple Support do it? Even Geek Squad sht in their pants while exposing options on unresponsive screen. This has become a sht show, totally.

Hi Jabir227, just wanted to let you know that I had the same issue and took my iphone 15 pro to my local apple store. Unfortunately, they said that the only way to fix the issue if restarting your phone (by quickly pressing the volume up, then volume down, then holding down the off button) does not fix the issue is to restore your iphone to factory settings. If your iphone was backed up on icloud then you can transfer your data back onto your iphone once it is wiped. For me, I didn't back up my phone on icloud so I lost all my data. Its very frustrating but this is the only solution they could offer. All the best.

Had this exact issue on my 15 Pro last weekend. Ended up having to book into Apple shop for repair. They had seen one the day beforehand. Fix ended up being a mid repair with screen replacement. Lost all data as I hadn’t had chance to back the phone up (only had it 3 weeks). They advised me not to update for a couple of weeks when a new version of software was available.

After the update, I hit continue and my phone touchscreen was not working--just kept 'thinking' on the screen. I tried to turn phone off but it was frozen on that off screen and touchscreen still not working. I went on this page on my computer and found someone who suggested to press quickly and release the up volume, then the down volume, then the right side button. I did this and it went to 'slide to turn off' and I was able to slide to turn it off, restarted the phone and now it is back to normal. This worked!

Having had nothing work I went outside of my Wi-Fi network and tried to force a shutdown. This time it worked and the issue was resolved, when I switched it back on everything worked. So for some reason the Wi-Fi was causing the issue.

I had the same problem on a 15 Pro and was able to get it resolved using Apple Configurator.. Here's how I did it.

First I went and downloaded the software update from ipsw.me

Then, In apple configurator, right click the device > advanced > Revive Device. When it asked if I wanted to restore I held Alt key and clicked Restore. It then allowed me to go and get the ipsw.me software update from my downloads and installed it.

I did not have a recent backup and was pretty bummed about losing the last year of photo's luckily this worked and I didn't lose anything.

This worked.

Simple steps:

1) Ensure macOS 14.2.1

2) Via Apple Configurator, Advance -> Revive

That is it.

I went to Apple Store, and to other repair stores, it was zero luck, all suggested to Restore with data loss. But Apple Configurator REVIVE option works without loss of data on the iPhone.

Why can't Apple Support do it? Even Geek Squad sht in their pants while exposing options on unresponsive screen. This has become a sht show, totally.

I updated my iPhone 15 Pro to iOS 17.4 last night. It installed fine (took forever) but after that the screen was frozen. I rebooted it a bunch of times with the side buttons (up-down-right) but still the screen did not recognize touch (mine or anyone else's). I updated my iTunes (I'm using Windows 11) to the most recent version, then plugged in the phone. It said it was in DFU mode and I needed to restore it, but when I clicked restore it said that I needed the most current version of iTunes. I tried reinstalling iTunes but it says I have the most current version. I read all this stuff on the net about this problem, nothing worked. I took it to the Apple Store, they hooked it up to their laptop and it restored my OS and even my photos, files, music and books that were not bought through Apple. Works fine now. Luckily the iPhone had backed itself up to the cloud before updating the OS last night. This was a big PITA but at least it worked. Too bad they don't have an Apple Configurator for Windows.

I think that DFU mode stands for Definitely F**ked Up.

It is a software issue, not a hardware issue.

I restored mine from DFU mode and then the update installed with no issues.

Again, There is nothing wrong with your hardware.

# Fixed

I also updated my iPhone 15 Pro Max from iOS 17.1.1 to iOS 17.1.2 today. After that, the touchscreen on my iPhone was unfortunately unusable and I was trapped in the lock screen. Repeated force restarts did not solve the problem. After Apple Support was unable to help me, I looked for a solution myself and luckily came across this thread.

Here is the solution that worked for me:

I was also reluctant to reset my iPhone to factory settings and restore from an iCloud backup, so I also chose the Apple Configurator option.

I installed the Apple Configurator on my Mac Book Pro (M1) with Mac OS 14.0 and tried to revive the iPhone using the process described in this link under step 3. Unfortunately, like some other users, I received the following error on my first attempt: "iOS cannot be restored on this iPhone - Can't restore Port DFU device with NULL prepared boot options"

I then updated my Mac Book Pro to the latest Mac OS 14.1.2 and repeated the procedure. Now the revival of the iPhone worked and the reinstallation of iOS 17.1.2 fixed the bug.

My iPhone is now working again and all data has been retained on my iPhone and luckily I didn't have to reinstall all banking and authenticator apps as well as Apple Pay.

I hope the solution works for you too. Good luck :)