iOS 17.1.1 - Issues with iPhone touch screen

To be clear, by “bricked” I mean - no response on touchscreen, when I touch side buttons I awake the “hello” etc. screen but cannot get it to do anything. Phone is a 15 Pro Max 512 GB, no previous issues.

Sorry to all who are suffering from this update!

Same thing happened to me this morning.

Apple support online was no help. It was in DFU mode.

I hooked it up to my MacBook and restored the phone to IOS 17.1 which fixed the problem.

I am not going to update it again until i know the issue is fixed.

Had the same issue after installing 17.1.1 on 15 Pro Max: Touch screen was unresponsive and phone could only be charged with wireless charging. Had to do a DFU restore and restore data from iCloud backup to fix the phone.

An update, I took the issue to Apple Support with no resolution other that doing a Restore (instead of an Update) using this link: If your iPhone won't turn on or is frozen - Apple Support

I'll sit tight to see if another solution materializes.

exactly the same issue. the letter iop, jkl, m are bit hard to type in now. Hand to turn on the one handed keyboard and move it to the left side. Id probably restore the iphone, but the hassle to setup everything again delaying it

After updating ios17.1.2 my screen touch totally not work. i tried forced restart but it didnt helped it stucked on apple logo now I'm restoring it through itunes hope it works.

So i have to buy a Mac to get my iPhone to work? That doesn't seem fair...

I attempted to do this as well but was met with a message that said the phone was in DFU mode and the only way to fix it was a complete restore (e.g. full wipe). Not what I want to do. AppleStore service appointment tomorrow. Hopefully they have better news.

I don't really care, not going to risk doing a full restore with DFU mode and lose my warranty on something I don't have any fault or control of.

1250€ phone and has to be taken to the warranty after 2 months because of a software update, I'm so happy i bought a premium phone right now.

I'm on windows so I know the mac is a little different. When I plugged my phone into iTunes it told me it was in DFU mode, I had two choices, Cancel or Restore. The restore is to factory settings and iTunes downloaded the software and did the update. After that was complete because I had a recent backup of 17.1 it asked if I wasn't to restore that which of course I did. Once that was done the phone was essentially back to normal with all my apps and settings. The entire process for me was about 30 minutes.

URGENT: I have booked an appointment with Apple in 21hrs time of this post being sent. A lot of people on here have followed the DFU mode complete reset and restored from backup and it was a success. My backup was unfortunately from 22 days ago so I would like to avoid doing this, so I just wanted to see if anyone gets a chance to take it to store to see what they say? Will a factory reset be inevitable regardless of the fix? Can Apple somehow backup what's on the phone (their's and possibly 3rd party) with the tools they have? If the answer to those two questions is no then I'll just do a factory reset now and hope for the best. I certainly dont want them to send it away for repair and be without a phone. Any help is appreciated.

I have an iPhone 15 pro max and had lots of issues this morning. Touch screen wasn’t working, had trouble with Face ID, constantly shutting off and turning back on. I tried to do a forced shut down but the screen froze. Constantly alerted me about Shortcuts! My colleague was having the same issue with a different iPhone. Extremely frustrating! It’s fine now.

URGENT: I have booked an appointment with Apple in 21hrs time of this post being sent. A lot of people on here have followed the DFU mode complete reset and restored from backup and it was a success. My backup was unfortunately from 22 days ago so I would like to avoid doing this, so I just wanted to see if anyone gets a chance to take it to store to see what they say? Will a factory reset be inevitable regardless of the fix? Can Apple somehow backup what's on the phone (their's and possibly 3rd party) with the tools they have? If the answer to those two questions is no then I'll just do a factory reset now and hope for the best. I certainly dont want them to send it away for repair and be without a phone. Any help is appreciated.

Yes. I recovered my phone fully doing a 'revive' using Apple Configurator app.

I got the same message but the phone was responsive again and I was able to unlock and use. I would try it again if no changes were seen on the phone. The phone remains at 17.1.1. I'm doing a backup before I do a restart and hope everything works fine!

Similar problem here, but with iOS 17.0.1. A hard reboot does fix the issue for me, but it's still happening several times a day. Updating to 17.1.1 now, but from what I'm seeing on this message board, it sounds like it won't be fixing this particular bug.