In Sept., my Mac Mail client stopped bringing in mail from Rogers. It connects, (no lightning bolt symbol), and the activity does show the connection is made. Rogers claims that Apple has changed the settings and it can't negotiate the password, and I'll have to use webmail or Outlook until Apple updates the software. Mac Mail will still send mail.
Does anyone have a solution?
MacBook Pro (M1, 2020)
That's ridiculous. Rogers email is actually Yahoo! and all my Yahoo accounts work perfectly.
See https://ca.help.yahoo.com/kb/rogers/SLN4075.html for settings.
Try adding an account using the Yahoo! logo and everything should be set automatically.
That's ridiculous. Rogers email is actually Yahoo! and all my Yahoo accounts work perfectly.
See https://ca.help.yahoo.com/kb/rogers/SLN4075.html for settings.
Try adding an account using the Yahoo! logo and everything should be set automatically.
@rogers.com addresses are managed by Yahoo!, so the same settings apply to both.
Go to Mail Settings, Accounts page, Server Settings tab, and select None.
Then in Account Information tab, uncheck the box Enable this account.
Wait one minute, go back to Server Settings, and select the name of your account. Then check the box Enable this account. Test by sending messages from and to your account.
If this still fails to let you send and receive mail, a more aggressive approach is needed.
Remove your account by clicking on the - at the bottom of the accounts list. If you have many accounts, start with the less important to test the process.
Then click on the + to add it back. Select Yahoo! and click on Continue.
Two or three successive Yahoo! windows will let you enter your address and password (and maybe a verification). The rest should be automatic.
I just spent 6 hours on the phone with the helpful clowns at Rogers when they finally admitted that they no longer support the Apple Mail App... They blamed it on, very sheepishly, mail spam if you can imagine anything so insane! They say they will no longer support the App and we must all use Rogers Yahoo mail. In my particular case, the only alternative to Rogers for service is Bell. Despite the fact that Bell has Fibre Op on a pole not 55 meters from my home, they refuse to bring it into our subdivision where 28 homeowners would happily leave the mess at Rogers. Instead, they offer only satellite TV, basically dial up internet and no phone! What a Phone company... What an internet provider.... indeed... What a Country!!!!
Apple Eagle One wrote:
The Mac Mail app is no longer able to connect via password to Yahoo Mail.
Not true. I have 11 Yahoo! email accounts and they operate perfectly in Apple Mail. Mind you, they are @yahoo.ca addresses, not @Rogers.ca, but the latter is just a disguise.
Have you tried connecting your @Rogers address using Mail's built-in Yahoo! connector?
Just bought a new macbook pro in April 2024, replacing my 2012 macbook pro. Mail app worked fine with my Rogers email on my old mac, but cannot get authorization on new mac, despite using Time Machine to transfer my data. I went to my local Rogers store who told me that Rogers has discontinued supporting rogers.com email accounts, which is likely the cause of the issue. Rogers has decided not to tell their customers this information. Current rogers.com email accounts will be honoured (but not supported), and no email accounts whatsoever will be provided to new Rogers customers.
Rogers will only support Yahoo Mail exclusively. The Mac Mail app is no longer able to connect via password to Yahoo Mail. Therefore, cannot receive messages in the Mail app. Subsequently, cannot benefit from the app features and functionality.
April, 2024 and Rogers still haven't resolved the problem!!!
Unfortunately the CRTC doesn't regulate issues like this but if enough of us submit complaints to the Commission for Complaints for Telecom-television Services (CCTS) we might be able to get Rogers to fix the issue:
https://www.ccts-cprst.ca/for-consumers/complaints/complaint-form/
Evidently, after creating a case regarding this back in May and timely follow up, Rogers has indeed elected to no longer support Mac Mail outright.
The real failure here is that no one from the VP downwards thought to provide any timely messages / updates that there was a potential of sun-setting this support.
Furthermore, the company failed miserably to present alternatives to the situation.
To presume customers would be pleased with Rogers Yahoo Mail app with little-to-no sophisticated features / functionalities and constant advertising is a slight to every longstanding Rogers / Apple Mac Mail customer.
If anyone here has some work-arounds on how to restore Mac Mail and/or alternatives I'd welcome a thoughtful explanation and guidance.
It is especially ridiculous given they have this page online.
Follow these instructions if you see this icon next to your account.
Head for Mail Settings. On the Accounts page, select your account and the Server Settings section.
Click on the drop-down menu and select Edit SMTP Server List...
Click on the + button at the bottom of the list and fill in the description and server name fields.
Enter any description you want (Rogers, Yahoo!, whatever).
The server name is smtp.mail.yahoo.com.
Enter your full email address and its password (that you have previously validated in Yahoo!'s webmail).
If necessary enter the Host name again (the server name).
Uncheck the box Automatically manage connection settings.
Set the port to 587, and check the box to Use TLS/SSL.
Select Password authentication.
Once you close that window you may see two servers, one offline (the previous one) and the new one. Just ignore the offline one.
Your account should now be back online.
I went to the Apple Store with this issue and they told me to book an appointment with the Genius Bar and they could help fix this issue. Have yet to do it but they are aware of what Roger's is doing.
It's definitely Rogers/Yahoo who are causing this. I've spent hours on the phone with Rogers and they just keep blowing smoke up my behind!
Thanks for trying Recycleur, I checked everything you instructed, but it won't work. You said: Follow these instructions if you see this icon next to your account.
The trouble is, that icon is NOT next to the account. When I go to the Connection Doctor, it shows the connection is definitely made. But the mail does not come into the Mac Mail program. I'm told it is an issue with Mac Mail being unable to negotiate the password. Also, the email addresses in question are @rogers.com, not @yahoo.com. Would that make a difference?
Exactly as I suspected. The Rogers tech told me expressly it was Apple's fault and based on past experience I figured right away that was a lie. What a company. Thanks for confirming I shouldn't bother wasting time jumping through any more hoops.
I tried deleting and re-adding the Rogers account and verification failed with the same Apple dialog box others have posted. Now webmail is the only option to access and I've lost my calendar and inbox emails from Apple Mail. What a sh!tshow Rogers.
To MLister:
I'm in exactly the same position as regards Mac mail and calendar. If you switch to Yahoo mail, you should be able to see your inbox emails from Apple mail.
For what it's worth, I'm still getting my Apple mail on my iPad-I don't have an iPhone so don't know what the situation is there.
Mac Mail no longer downloads mail from Rogers in Canada?
