Mac Mail no longer downloads mail from Rogers in Canada?

Evidently, after creating a case regarding this back in May and timely follow up, Rogers has indeed elected to no longer support Mac Mail outright.

The real failure here is that no one from the VP downwards thought to provide any timely messages / updates that there was a potential of sun-setting this support.

Furthermore, the company failed miserably to present alternatives to the situation.

To presume customers would be pleased with Rogers Yahoo Mail app with little-to-no sophisticated features / functionalities and constant advertising is a slight to every longstanding Rogers / Apple Mac Mail customer.

If anyone here has some work-arounds on how to restore Mac Mail and/or alternatives I'd welcome a thoughtful explanation and guidance.

I went to the Apple Store with this issue and they told me to book an appointment with the Genius Bar and they could help fix this issue. Have yet to do it but they are aware of what Roger's is doing.

It's definitely Rogers/Yahoo who are causing this. I've spent hours on the phone with Rogers and they just keep blowing smoke up my behind!

April, 2024 and Rogers still haven't resolved the problem!!!

Unfortunately the CRTC doesn't regulate issues like this but if enough of us submit complaints to the Commission for Complaints for Telecom-television Services (CCTS) we might be able to get Rogers to fix the issue:

https://www.ccts-cprst.ca/for-consumers/complaints/complaint-form/

I just got off the phone with Rogers IT and they told me they do not support Apple’s Mail app anymore? Have to use Yahoo through web browser??

This is ridiculous.

This exact thing has happened to me. I tried trouble shooting myself by deleting and re-adding the rogers and now I don't have on my computer at all except webmail. I've spent time with Rogers customer service who couldn't help at all and deflected me to Yahoo. Yahoo couldn't help either. I was putting off contacting Apple to see if they could help as I don't have 3 hours straight to trouble shoot with them too. I would though if I knew they had a fix.

I just spent 6 hours on the phone with the helpful clowns at Rogers when they finally admitted that they no longer support the Apple Mail App... They blamed it on, very sheepishly, mail spam if you can imagine anything so insane! They say they will no longer support the App and we must all use Rogers Yahoo mail. In my particular case, the only alternative to Rogers for service is Bell. Despite the fact that Bell has Fibre Op on a pole not 55 meters from my home, they refuse to bring it into our subdivision where 28 homeowners would happily leave the mess at Rogers. Instead, they offer only satellite TV, basically dial up internet and no phone! What a Phone company... What an internet provider.... indeed... What a Country!!!!

Rogers will only support Yahoo Mail exclusively. The Mac Mail app is no longer able to connect via password to Yahoo Mail. Therefore, cannot receive messages in the Mail app. Subsequently, cannot benefit from the app features and functionality.

I tried deleting and re-adding the Rogers account and verification failed with the same Apple dialog box others have posted. Now webmail is the only option to access and I've lost my calendar and inbox emails from Apple Mail. What a sh!tshow Rogers.

To MLister:

I'm in exactly the same position as regards Mac mail and calendar. If you switch to Yahoo mail, you should be able to see your inbox emails from Apple mail.

For what it's worth, I'm still getting my Apple mail on my iPad-I don't have an iPhone so don't know what the situation is there.

Just bought a new macbook pro in April 2024, replacing my 2012 macbook pro. Mail app worked fine with my Rogers email on my old mac, but cannot get authorization on new mac, despite using Time Machine to transfer my data. I went to my local Rogers store who told me that Rogers has discontinued supporting rogers.com email accounts, which is likely the cause of the issue. Rogers has decided not to tell their customers this information. Current rogers.com email accounts will be honoured (but not supported), and no email accounts whatsoever will be provided to new Rogers customers.

Just wait till you get a better chance to test drive the Rogers Yahoo (lack of) service.. there are countless things you cannot do there that you took for granted, and yes, one of them is the severe loss of contacts... absolutely TERRIBLE! And that said, Rogers is doing absolutely nothing to help!

It is especially ridiculous given they have this page online.

Follow these instructions if you see this icon next to your account.

Head for Mail Settings. On the Accounts page, select your account and the Server Settings section.

Click on the drop-down menu and select Edit SMTP Server List...

Click on the + button at the bottom of the list and fill in the description and server name fields.

Enter any description you want (Rogers, Yahoo!, whatever).

The server name is smtp.mail.yahoo.com.

Enter your full email address and its password (that you have previously validated in Yahoo!'s webmail).

If necessary enter the Host name again (the server name).

Uncheck the box Automatically manage connection settings.

Set the port to 587, and check the box to Use TLS/SSL.

Select Password authentication.

Once you close that window you may see two servers, one offline (the previous one) and the new one. Just ignore the offline one.

Your account should now be back online.