In Sept., my Mac Mail client stopped bringing in mail from Rogers. It connects, (no lightning bolt symbol), and the activity does show the connection is made. Rogers claims that Apple has changed the settings and it can't negotiate the password, and I'll have to use webmail or Outlook until Apple updates the software. Mac Mail will still send mail.
Does anyone have a solution?
MacBook Pro (M1, 2020)
Evidently, after creating a case regarding this back in May and timely follow up, Rogers has indeed elected to no longer support Mac Mail outright.
The real failure here is that no one from the VP downwards thought to provide any timely messages / updates that there was a potential of sun-setting this support.
Furthermore, the company failed miserably to present alternatives to the situation.
To presume customers would be pleased with Rogers Yahoo Mail app with little-to-no sophisticated features / functionalities and constant advertising is a slight to every longstanding Rogers / Apple Mac Mail customer.
If anyone here has some work-arounds on how to restore Mac Mail and/or alternatives I'd welcome a thoughtful explanation and guidance.
This just shows that Rogers service is terrible! I too still have the Apple app working on my iPhone, which is now with Telus. Sadly, Rogers is the only option that is available for me for all of my internet, home phone and television service.. pitiful!
It is especially ridiculous given they have this page online.
Follow these instructions if you see this icon next to your account.
Head for Mail Settings. On the Accounts page, select your account and the Server Settings section.
Click on the drop-down menu and select Edit SMTP Server List...
Click on the + button at the bottom of the list and fill in the description and server name fields.
Enter any description you want (Rogers, Yahoo!, whatever).
The server name is smtp.mail.yahoo.com.
Enter your full email address and its password (that you have previously validated in Yahoo!'s webmail).
If necessary enter the Host name again (the server name).
Uncheck the box Automatically manage connection settings.
Set the port to 587, and check the box to Use TLS/SSL.
Select Password authentication.
Once you close that window you may see two servers, one offline (the previous one) and the new one. Just ignore the offline one.
Your account should now be back online.
Thanks for trying Recycleur, I checked everything you instructed, but it won't work. You said: Follow these instructions if you see this icon next to your account.
The trouble is, that icon is NOT next to the account. When I go to the Connection Doctor, it shows the connection is definitely made. But the mail does not come into the Mac Mail program. I'm told it is an issue with Mac Mail being unable to negotiate the password. Also, the email addresses in question are @rogers.com, not @yahoo.com. Would that make a difference?
@rogers.com addresses are managed by Yahoo!, so the same settings apply to both.
Go to Mail Settings, Accounts page, Server Settings tab, and select None.
Then in Account Information tab, uncheck the box Enable this account.
Wait one minute, go back to Server Settings, and select the name of your account. Then check the box Enable this account. Test by sending messages from and to your account.
If this still fails to let you send and receive mail, a more aggressive approach is needed.
Remove your account by clicking on the - at the bottom of the accounts list. If you have many accounts, start with the less important to test the process.
Then click on the + to add it back. Select Yahoo! and click on Continue.
Two or three successive Yahoo! windows will let you enter your address and password (and maybe a verification). The rest should be automatic.
So will I. Coincidentally, I received a feedback request from Rogers earlier today-I told them exactly what I thought of this situation!
I’m really pleased to hear this!
That's ridiculous. Rogers email is actually Yahoo! and all my Yahoo accounts work perfectly.
See https://ca.help.yahoo.com/kb/rogers/SLN4075.html for settings.
Try adding an account using the Yahoo! logo and everything should be set automatically.
Apple Eagle One wrote:
The Mac Mail app is no longer able to connect via password to Yahoo Mail.
Not true. I have 11 Yahoo! email accounts and they operate perfectly in Apple Mail. Mind you, they are @yahoo.ca addresses, not @Rogers.ca, but the latter is just a disguise.
Have you tried connecting your @Rogers address using Mail's built-in Yahoo! connector?
I managed to switch my email over to Rogers Yahoo, but I'm finding that my mail there does not recognize many of my contacts from my contacts app. Is this a syncing problem or another glitch in the program?
The mail app on my iPhone works fine, I'm not with Rogers on my iPhone.
My laptop however it is not working (Roger's no longer supports the app) and I don't like having to use Yahoo through my web browser for mail.
How did you do this?!!
Am I allowed to post your above complaint about Roger's on my facebook to see if anyone has any solutions?
Mac Mail no longer downloads mail from Rogers in Canada?
