Apple Watch S6 ECG problem

I have an Apple Watch Series 6 44mm Cellular model. My problem is that I can't make a proper ECG measurement. When I try it, the first 10-15 seconds starts the baseline moving without moving my fingers and my arms. Sometimes the measurement can up to 2-3 minutes and after 8 to 10 measurements says it has poor quality. I don't have any medical problem, because I'm an final year medical student. After 2 software update the problem is still there, I have written to Support, but I didn't get a proper answer. I came from Hungary, so I called the Irish Support of Apple and they can forward my problem to the US Support. It was about a month ago, and still no answer. I sent them diagnostics about my Watch, 5 ECG reports, the invoice if it is needed to repair or replace the watch. Can somebody tell me when I get the answer? Or is there any chance to replace it?


Apple Watch Series 6

Posted on Nov 8, 2023 3:45 PM

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4 replies

Nov 8, 2023 9:25 PM in response to Dah•veed

I have read many forums that ECG problem is caused some inner failure. It is not official, but many Series 6-7-8 models have these failure. So in my opinion it is not necessary to have a valid warranty to replace the watch because it can be some manufacturing or quality issue due to Covid, which can cause broken ECG sensor. These information are not verified by apple, but they needed it. I have read many cases like mine, and all of it ended up with a replacement, with or without warranty.

Nov 8, 2023 5:29 PM in response to dlb98

A Series 6 Watch would appear to be out-of-warranty. However, it is my understanding that Watch warranties are only available in the country where the watch was bought.


Apart from that, no one here works for Apple. No one here has access to your account or your previous correspondence with Apple.


M1 Mac mini, macOS 14.1.1;  Watch, series 7 GPS/cellular, watchOS 10.1.1; iPad Pro 2nd Gen, iPadOS 17.1.1; iPhone 12 Pro, iOS 17.1.1; TV 4th Gen, tvOS 17; HomePods, audioOS 17.1.1 and Airport Express w/ Airplay 2

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Apple Watch S6 ECG problem

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