Cannot Share Photos in iOS 17

Using iOS 17 on an iPhone 15 Pro Max.


- I'm unable to take a picture and immediately share it - via any app. In other words, if I take a picture and want to immediately attach it to a text message, I cannot. I'm presented with the "Preparing..." pop-up up, and it eventually just times out with an "Unable to Share: There was an error while preparing to share. Please try again later." message. As of this morning, it seems that I only have to wait around 5 minutes to share a photo that I take. Before today, it seemed to take a lot longer.


- iCloud sync of new photos takes forever. I can’t be specific, but it’s somewhere between a few hours and a day. I took about 20 photos 45 minutes ago, and the iCloud Photo sync status has been stuck at “Syncing...” since then. Rebooting or enabling/re-enabling sync does nothing to resolve the issue.

Posted on Nov 8, 2023 8:32 PM

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Posted on Dec 21, 2023 10:59 AM

I was having this issue as well. Only way I got it to start working again:

  1. Close out all apps.
  2. Go into settings.
  3. Click on the first tab under settings, it has your name / apple ID / iCloud
  4. Scroll to the bottom and look for the red “Sign out” button (make sure you remember your info before clicking)
  5. Click sign out.
  6. Restart phone.
  7. Go back into settings, click the first tab again and Sign back in.
  8. Test your sharing.

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Question marked as Top-ranking reply

Dec 21, 2023 10:59 AM in response to Emmet Smyth

I was having this issue as well. Only way I got it to start working again:

  1. Close out all apps.
  2. Go into settings.
  3. Click on the first tab under settings, it has your name / apple ID / iCloud
  4. Scroll to the bottom and look for the red “Sign out” button (make sure you remember your info before clicking)
  5. Click sign out.
  6. Restart phone.
  7. Go back into settings, click the first tab again and Sign back in.
  8. Test your sharing.

Dec 22, 2023 4:20 PM in response to Jubydoo24

I’ve found a workable flow for getting around this issue. The problem still exists as of December 2023 but when iOS 17 refuses to send pictures now I just use the Photomator app from the App Store.


Using the Share action within Photomator always works even when Apple’s Photos app does not.


The downside is that ‘live’ photos are received as still photos when sent but I can live with that.


if using this workflow be sure to turn off the Photomator HDR setting as it messes up pics when sending (blows out the bright areas when compressing for send).


This workaround doesn’t fix the core iOS 17 problem but at least it allows me to share pics and that’s really just what I need.


Maybe in iOS 18 it will be fixed…not counting on it though 😉

Dec 21, 2023 12:13 PM in response to Emmet Smyth

I've been experiencing this issue for a couple of weeks now.


I've tried restarting the phone numerous times without solving the problem. Resetting the network connection didn't help, nor did signing out. Removing WhatsApp didn't resolve the issue either. Updating to the latest versions of the applications and iOS didn't change the situation.

HOWEVER, signing out without keeping the data on the phone AND restarting the phone afterward seems to do the trick!


I'll continue observing the behavior of the sharing feature, but for now, it works as it should.


I own iPhone 11, ios 17.2.1

Jan 7, 2024 8:06 PM in response to Emmet Smyth

I wasn’t able to send a picture in text, I could receive them but not send them. tried all the suggestions down to completely resetting my phone turning it off and starting over. That did not work.


Finally:

  1. turned off mms
  2. turned on airplane mode
  3. Powered down phone
  4. powered phone on
  5. turned off airplane mode
  6. turned on mms


Now idk if you need to do all these things or even in this order but I had been trying everything for 6 hours and after I did the above in that order is when I could finally send a picture in text!

Jan 17, 2024 9:19 AM in response to Ritodd142

I'm seeing this issue on wife's new iPhone 15 Plus / IOS 17.2.1 but not my iPhone 15 Plus IOS 17.2.1.

A large number of folk are reporting same issue in Apple Community. Resolutions range from what you and others have shared here to restoring the impacted iPhone from backup. The common step on all is doing a phone restart. So, I only did a restart and the issue was gone. All the other suggested actions appear to be "red herrings". Doing a restart resets any number of things including whatever causes this IOS bug. Apple needs to resolve the root cause of this bug, which unfortunately must come with a future IOS update.


P.S. Sadly, the phone restart is analogous to a MS Windows reboot/restart and the issue has been reported to appear again. We are waiting to see when/if this happens. Lastly, I am also reluctant to restore the phone from backup because IOS will at some point attempt an update to 17.2.1.

Apple needs to provide a fix.

Dec 24, 2023 7:24 AM in response to fatfingur

Yeah. I have a ticket open, and their only solution was to do a full wipe from a desktop (or Apple Store) and set up as a new device, restoring app data from the cloud, not from backup. I am not going to do that, given that hundreds of ppl are reporting the same, it’ll be a waste of time. This is not an iOS install issue, it’s a bug. Maybe they’ll actually fix it someday.

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Cannot Share Photos in iOS 17

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