iPad mail storage

My iPad ran out of space recently and on checking I found that email storage was nearly 2gb. I have 5 email accounts active, all IMAP. How could these account for the space being used?

One thing I cannot explain is that two of these email accounts are with BT addresses. When these were set up more than 20 years ago these were POP, not IMAP and nothing was done on the BT website to change this, but the iPad refers to them as IMAP.

I have painstakingly deleted a large number of emails but the size of the email storage used does not change. My only conclusion is that at some time on the BT site a change was made ( who, why?) from POP and these emails are from before that time. If so, how to I delete them from the iPad?

iPhone 6s, iOS 15

Posted on Nov 9, 2023 10:50 PM

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Question marked as Top-ranking reply

Posted on Nov 10, 2023 6:41 AM

If you are content that all email messages that you need to keep are visible to you via BTs webmail - you can completely erase all currently downloaded email from your iPad, for the account, by deleting the associated account from your iPad.


  • Delete account:

Settings > Mail > Accounts > [Your Mail Account] > Delete Account


After deleting the account, perform a forced restart before re-adding the email account to your iPad.


  • Force restart the iPad:

Force restart iPad - Apple Support


  • Add Mail Account:

Settings > Mail > Add Account


After re-adding the account to your iPad, mail messages that are saved on BTs Mail server will re-populate on your iPad.

4 replies
Question marked as Top-ranking reply

Nov 10, 2023 6:41 AM in response to paulareg

If you are content that all email messages that you need to keep are visible to you via BTs webmail - you can completely erase all currently downloaded email from your iPad, for the account, by deleting the associated account from your iPad.


  • Delete account:

Settings > Mail > Accounts > [Your Mail Account] > Delete Account


After deleting the account, perform a forced restart before re-adding the email account to your iPad.


  • Force restart the iPad:

Force restart iPad - Apple Support


  • Add Mail Account:

Settings > Mail > Add Account


After re-adding the account to your iPad, mail messages that are saved on BTs Mail server will re-populate on your iPad.

Nov 10, 2023 4:29 AM in response to paulareg

Both IMAP and POP3 mailboxes will store downloaded email messages on your iPad. The older POP3 mail protocol could be configured to either:

  • Download and leave a copy on the Server
  • Download and delete from the Server


If mail was deleted from the server when downloaded, the only copy of the mail message will reside on the device until manually deleted; after deletion, the associated message(s) cannot be recovered or re-downloaded.


Unless you only have basic BT Mail, you will be able to access your BT Mail using either IMAP or POP3; when adding a mail account to your iPad using the Add Mail wizard, the default configuration for many Mail Providers (including BT Mail) will be IMAP; if using POP3/POP3S, the account must be manually configured - providing all the server/port connection details for the POP and SMTP server settings. From your description, the latter is perhaps unlikely.


If you have many years of email stored on your iPad, you may indeed accumulate several Gigabytes of data. While mail messages themselves do not consume much space, attachments (such as files and photos) may account for a considerable proportion of saved data.

Nov 10, 2023 5:09 AM in response to paulareg

Thank you.


I have gone back to the BT webmail and searched for all emails from Groupon. Then deleted them 50 at a time. I then searched again and found nothing. Returning to my iPad and iPhones and searching for Groupon I could see them being deleted one at a time until midway through 2022, after which a large number exist back to 2015. This seems to imply that there has been a break in the synchronisation protocol at that time, and that many emails are indeed orphaned. How to remove these remains an issue.

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iPad mail storage

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