You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPad OS 17.1.1 Update not showing correctly

When I went to update my 12.9" iPad Pro 6th Gen (M2) to the recently released iPad OS 17.1.1, the SETTINGS > GENERAL > SOFTWARE UPDATE page showed the update as iOS 17.1.1 with the "gear" icon, rather than iPad OS 17.1.1 (see image below).


The update shows correctly on my iPad mini 5 (see image below)...



I also tried updating my iPad Pro by connecting it to the Finder application on my Mac mini (running Sonoma). However, when I selected "Check Update", it told me the iPad was running the latest version (17.1).


Does anyone have an idea as to what is going on?

Any ideas how to resolve this and get iPad OS 17.1.1 on my iPad Pro ?


Thanks !




iPad Pro, iPadOS 17

Posted on Nov 10, 2023 5:11 AM

Reply
5 replies

Nov 10, 2023 6:17 AM in response to philosophical-musings

Try deleting the downloaded (but not yet installed) update package from your iPad - and then perform a forced restart of your iPad.


Settings > General > iPad Storage - scroll down the list of Apps to find the iPadOS update, tap, then delete the update


Once deleted, force-restart your iPad:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.



After restart, repeat the update from iPad settings:

Settings > General > Software Update



Nov 10, 2023 6:44 AM in response to LotusPilot

I just did the forced-restart, and I still see the iOS 17.1.1 update.

Even with "Download Only" selected for automatic updates, the only options I see are as in my initial photo above....i.e. Update Now or Update Tonight.

If I hit Update Now, I expect the iPad will try to download AND install the iOS 17.1.1 update, rather than just download it.

iPad OS 17.1.1 Update not showing correctly

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.