iPhone keeps asking for Outlook password

It seems that since updating to iOS 17.1.1 my iPhone 12 Pro keeps asking for my outlook.com email password. I have deleted and recreated the account and rebooted my iPhone but the issue continues. I also deleted the account and re-recreated it as an exchange account (still using the outlook.com address). No help. Any help is appreciated. This is also happening on my iPad running ipados 17.1.1.


[Re-Titled by Moderator]

iPhone 12 Pro

Posted on Nov 10, 2023 7:39 AM

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Posted on Feb 26, 2024 4:50 PM

After reading the link about basic authentication I found a solution. I removed the account and setup 2 factor authentication for my email account (office 365). Then login using outlook account type NOT MS Exchange account and use MS authenticator app to setup the account on my iphone. Per the apple article basic authentication is being removed for security reasons and rightfully so. This will continue to get worse as apple does not intend to apply a fix for basic authentication but instead make it unsupported.

283 replies

Feb 14, 2024 4:51 PM in response to Bud in PA

I had been getting reminders to enter my Outlook password on my iPad for many weeks now (but not on my Samsung phone) but mail was still coming through and going out so I just ignored it. Because I had recently been informed that my email and PW may have been compromised, I updated my Outlook password last night and set up 2-step verification. Sometime this morning I stopped getting mail updates on my iPad Outlook. No issues on my Samsung phone. IPad kept telling me I had to sign in to Outlook but when I clicked on the “sign-in” pop-up it took me to a blank page and I got no further. I tried many of the workarounds posted here, to no avail. I was just on outlook.live on my Samsung and under my account I thought I would turn off 2-step verification and voila! When iPad Outlook again asked me to sign-in it actually took me to a workable sign-in page and once I signed in my emails updated. I will try to replicate this again by turning 2-step back on, but that will have to wait for another day when I’m not so annoyed.

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iPhone keeps asking for Outlook password

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