​​ ​

The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.


You can continue to find trusted guidance and support on the official Apple Support site. 


We want to thank the community members who have contributed their time and expertise to help others with their Apple products.


Mail keeps asking for hotmail password

Mail keeps asking for my hotmail password on my iPhone and iPad. I deleted and reinstalled the account and I deleted and reinstall the mail app.

iPhone 13, iOS 16

Posted on Nov 10, 2023 8:18 AM

Question marked as Top-ranking reply

Posted on Jan 23, 2024 11:15 PM

So, the fix is to go to the Hotmail / Microsoft website and sign in manually instead of using Apple mail or another mail program.

Hotmail has a new user agreement you must agree to or they keep making your account irritating to use.

34 replies

Apr 18, 2024 10:29 AM in response to hank158

I've just about had it with this issue. It happened for several weeks about a year ago, the year before that and then recently, for the last 3 weeks. Almost daily mac mail app / iPhone says I need to input my hotmail password as well as my saying my Microsoft Teams password is incorrect. So I change them. Then it says I've tried too many times today - to try again tomorrow.


I know neither wants to spend money on this issue (Outlook / Apple) but frankly, if Apple want us to continue using their products which, after buying Office 365 you are supposed to be able to use for business (mostly Microsoft based) then I think it's Apple's issue. I've approached an IT guy about it and he says that's why he doesn't use Apple (most don't).


It's not as simple as moving my email address to another provider as I've had this one for 25 years and a lot of information is stored on it.


The more people that write in and complain the sooner something will get done about it.


Sep 5, 2024 7:11 AM in response to hank158

This is particularly annoying as my Outlook for Mac does not allow for scheduling when an email is sent. As a result, if I want to use that feature I must keep them both synched.


Brave new world of paperless work indeed - no paper just burn your storage like crazy and slow down your processor.


Has there been any updated response from Apple?


Oct 4, 2024 6:59 AM in response to chevysales

Should have mentioned I've dealt with this for years. At least 5 or more years. It used to just accept the password when I put it in when asked.


But recently it started giving me message "unable to verify account or password".


If I waited a day or so it would go back to normal on MBP.

Got tired of doing that so went Exchange route as I mentioned above.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Mail keeps asking for hotmail password

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.