Urgent: Subscription Cancellation Issue

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Level 1

4 points

Urgent: Subscription Cancellation Issue

Recently, I attempted to cancel a subscription, but unfortunately, the cancellation did not go through as expected. Despite my efforts to cancel, I am still being charged, and I would like to kindly request your assistance in resolving this matter promptly.

I initiated the cancellation process, and the subscription still appears to be active. I would appreciate it if you could investigate this issue and provide a resolution as soon as possible. It is crucial for me to avoid any further charges related to this subscription.

If any additional information is required from my end, please let me know, and I will promptly provide it. I value the services provided by Apple and believe in the efficiency of your support team to address and resolve this matter.

Thank you for your prompt attention to this issue. I look forward to a swift resolution.

iPhone 11, iOS 17

Posted on Nov 11, 2023 1:02 AM

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Answer 1

SravanKrA

Level 10

439,240 points

Nov 11, 2023 1:06 AM in response to nazaryuzhyn

There are two type of subscription

Purchased through App Store (Watch the 1st GIF)
Purchased directly from Third Party App developer (Watch the 2nd GIF)

1st GIF

2nd GIF

If you don't see the subscription that you're looking for

If you tried to see or cancel a subscription and you can't find the subscription that you're looking for, check the following things. Or contact Apple Support.

Is the subscription billed through another company?

On your bank statement, find the charge for the subscription. If it does not say iTunes, Apple, or something similar, the subscription might not be billed through Apple.

Get help with subscriptions that aren't billed through Apple.

Did a family member sign up for the subscription?

A Family Sharing organizer can’t manage subscriptions for other family members. Ask your family members to change or cancel their subscriptions from their own devices or when they're signed in with their own Apple ID. You can also use Ask to Buy to control what kids buy.

Turn on Ask to Buy.

Did you subscribe with a different Apple ID?

To see subscriptions for a different Apple ID, sign in with that Apple ID, then follow the steps in this article.

Forgot your Apple ID?

Do you need to manage iCloud storage or AppleCare plans?

Downgrade your iCloud storage plan.

Manage an AppleCare+ plan or AppleCare Protection Plan.

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Urgent: Subscription Cancellation Issue

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