Apple support caller asked to share screen, I accepted, then he hung up. How do I know if the screen sharing has stopped? Plus the call stated at the start that the call was NOT being recorded... which seemed very strange to me.
Whatever the original reason for contacting Apple may have been, contact them again.
Start here: Official Apple Support. Use that link and no other. Never, ever use Google to search for "Apple Support". When contacting them, ask about the screen sharing incident in addition to your original concern. They will be able to confirm if anything malicious occurred.
Whatever the original reason for contacting Apple may have been, contact them again.
Start here: Official Apple Support. Use that link and no other. Never, ever use Google to search for "Apple Support". When contacting them, ask about the screen sharing incident in addition to your original concern. They will be able to confirm if anything malicious occurred.
The key question is did the person call you? If so it was a scammer and very likely you have been compromised. Restart your computer. Consider what data you have which could have been stolen. If they copied your Keychain I would recommending that you start replacing passwords ASAP. Be sure that they are complex, varied and different. Last, check your on-line bank accounts for any suspicious activity. I check mine daily as a matter of course.
Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support
FTC – How to Spot, Avoid, and Report Tech Support Scams
"Tech support scammers often call and pretend to be a computer technician from a well-known company. They say they’ve found a problem with your computer. They typically ask you to give them remote access to your computer and then pretend to run a diagnostic test. Then they try to make you pay to fix a problem that doesn’t exist …
If you get a phone call you didn’t expect from someone who says there’s a problem with your computer, hang up."
Apple support caller asked to share screen, I accepted, then he hung up. Now what?
