You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Mail not working reliably on iPhone 15

I have an iPhone 15 pro running 17.1.1. Starting last week, the mail app cannot reliably connect to my microsoft accounts: 3 Exchange, 1 outlook. I get "cannot connect to server" messages and repeated requests for passwords on the outlook account. Mail retrieval fails most times.


There are MANY recent Mail app review comments in the App Store that indicate many are having similar problems lately.


I have reset the phone. I have reset network settings. I have completely deleted all accounts and re-added them.


Same issue. Seems to be 17.1 related.


I have NO issues with this on other Apple devices running older OSs.

iPhone 15 Pro, iOS 17

Posted on Nov 11, 2023 7:26 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 20, 2023 11:40 AM

Yes, I have the exact same problem with email not syncing between iPad Pro 11 M1 iOS 17.1.1 with my iPhone 15 ProMax iOS 17.1.1.

8 replies

Nov 11, 2023 7:30 AM in response to Rdefiori

Updating iOS on your iPhone should typically not alter the fundamental functionality of the device. It's possible that there were underlying issues before this update, which you might not have been aware of previously or might not have noticed.


In general, iOS updates are designed to enhance the user experience, improve security, and fix bugs, rather than introducing major disruptions to core features. The reported issue of the screen flickering and displaying a white screen after an update is likely caused by factors that are not explicitly mentioned in your post.


iOS updates primarily focus on improving system performance, introducing new features, fixing bugs, and enhancing security. They are designed to preserve your personal data, settings, and information intact.


During an iOS update, your device's operating system is upgraded, but your personal data, such as contacts, photos, messages, and other information, should remain unchanged. However, it's always a good practice to perform a backup of your device before any major update to ensure that your data is safely stored.


It's important to note that while an iOS update itself should not alter personal details, it's possible that certain features or settings may be adjusted or improved with the update. In such cases, you may need to review and adjust specific settings to match your preferences after the update.


Always make sure to read and understand the update details provided by Apple before proceeding with an iOS update, and follow best practices such as backing up your device to minimize any potential risks or complications.



See what each update does: About iOS 17 Updates, About iOS 16 Updates, About iOS 15 Updates, About iOS 14 Updates, About iOS 13 Updates, About iOS 12 Updates, and so on...



Nov 16, 2023 10:20 PM in response to Rdefiori

My response was based on your apprehension about "Same issue. Seems to be 17.1 related."


Microsoft Outlook is not an Apple product. Contact the app developer here --> App Support or Or Microsoft Support or  Outlook help & learning - Microsoft Support


You may have enbled 2-step verification for Outlook --> Manage app passwords for two-step verification



Mail not working reliably on iPhone 15

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.