You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iphone 11 issues with email after ios 17.4 update

Hello, Since I updated to iOS 17.4.1, I cannot send/receive emails through my outlook. Has anyone else had this issue? I have also noticed that my battery life is much shorter. Any suggestions on how to fix these issues?

iPhone 11, iOS 17

Posted on Apr 12, 2024 2:05 AM

Reply
4 replies

Apr 12, 2024 2:13 AM in response to lostemails11

Remove your email account and set it up again only if it is IMAP config

Make sure that all of your emails are there or make sure that your email is saved somewhere other than your device. On your device, go to Settings > Mail, then tap Accounts. Tap the email account that you want to remove. Tap Delete Account.


If you can't receive email on your iPhone, iPad, or iPod touch ...



If you can't send an email on your iPhone, iPad, or iPod touch

  1. When you make an iOS or iPadOS backup in iCloud or iTunes, it backs up your mail settings, but not your email. ... 
  2. Make sure your device is connected to the Internet.
  3. Check with your email service provider to find out if there's a service outage.

More items...


If you can't send an email on your iPhone, iPad, or iPod touch ...



  1. Is this your corporate iPhone? Then please contact the system administrator of your corporate
  2. If it is your personal device, in that case, do you have any profile installed by your corporate/organization/enterprise/School Management?
    1. Erase the profile added by you If you have installed a profile on your own --> Install or remove configuration profiles on iPhone - Apple ...
    2. Or please get in touch with the system administrator of the organization who provided the profile to you



When you have activated a 2-step verification/Authenticator for your Microsoft Exchange/Outlook, Yahoo, Google Mail, or AOL account, it introduces an additional layer of security, preventing the use of your regular login password that you use when accessing your account through web browser. In such cases, you must generate a unique and device-specific application password for use on iOS devices.


To accomplish this, navigate to the provided link, which facilitates the creation of an iOS app-specific password. This distinct password ensures a secure and seamless connection between your iOS device and your Microsoft Exchange/Outlook account, Yahoo, Google Mail, and AOL allowing you to navigate the heightened security measures while maintaining the convenience of accessing your email and other services on your iOS device.


You may have enabled 2-step verification for Outlook --> Manage app passwords for two-step verification



Have you configured POP3?


POP3 tends to use more storage on your device compared to IMAP.


Here's why:

  • Storage Location: POP3 downloads emails entirely to your device, while IMAP keeps them on the server and only downloads the content when you view them. So, with POP3, the emails themselves physically reside on your phone, taking up space.
  • Offline Access: Since POP3 downloads everything, you can access emails even without an internet connection. This downloaded copy uses storage space. IMAP, on the other hand, requires an internet connection to access emails because they're stored on the server.


However, this advantage of POP3 in terms of storage comes with downsides:

  • Limited Accessibility: Since emails are downloaded to a single device, you can't access them from other devices like a laptop or tablet unless you download them again.
  • No Synchronization: There's no synchronization between devices with POP3. If you delete an email on your phone, it won't be deleted from the server, and vice versa. This can lead to duplicate emails or confusion.
  • Local Management: You can't organize emails on the server itself with POP3. You can only manage the downloaded copies on your device.


In summary, while POP3 uses less device storage, IMAP offers more flexibility and keeps your emails organized and accessible across multiple devices. If storage space isn't a major concern, IMAP is generally the preferred option for most users.

Apr 12, 2024 2:14 AM in response to lostemails11

It's not always the iOS update's fault!  Many things can cause phone problems.  If you tell people you think it's an iOS update, it might make it harder to fix or find a solution for the real issue.


Remember, the right question often leads to the solution!



iOS updates aim to enhance user experience, boost security, and fix bugs rather than disrupt core features. The majority of the issues after updates might stem from underlying, unmentioned factors. Updates won't typically alter personal data but may refine settings or features. Backup before major updates for safety. Review Apple's update details and backup advice for a smooth process.


Kindly consider checking your settings and addressing any device issues before attributing the issue to external factors. This could be a pure coincidence that the iOS update affected the iPhone functions.


Before initiating a standard iOS update, it's advisable to create a backup. Have you completed this step? If yes, proceed with the restoration from the backup.



See what each update does: About iOS 17 Updates, About iOS 16 Updates, About iOS 15 Updates, About iOS 14 Updates, About iOS 13 Updates, About iOS 12 Updates, and so on...


iphone 11 issues with email after ios 17.4 update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.