Level 1

4 points

Send in for repair

When sending apple a product and say they will send you a box to place ur product in how long will it take to arrive to me

Apple Watch Series 9

Posted on Nov 12, 2023 6:41 AM

Reply

Similar questions

Guarantee If I buy an Apple product second-hand, the seller no longer has the original invoice or box, but the warranty is still valid for 5 months. If there is a problem, can I take the product to an authorised Apple service centre to have it repaired without the invoice?
170 2
What happens if my returned item gets damaged on the way? Hi, I recently bought an iPad Air 13" for school but decided that getting a MacBook would be the better option. So I contacted Apple and returned the iPad. I packaged everything correctly, including my return label, etc. The delivery guy (sent by a company Apple works with, I guess, because they knew it was a returned Apple device) just picked up my package today, but now I'm scared of it getting damaged on the way. What would happen in that case? Should I have asked the delivery guy to check and verify that my items had no damage or something like that? Thanks. (I chose "Using the Community" as the topic because I couldn't find a fitting one. Sorry about that.)
624 3
How do I exchange/return a defective iPhone purchased through AT&T? I purchased the iPhone 16 through AT&T. It is six days old. It is defective the touchscreen works only 20% of the time, is unresponsive. talk to text & Dictation are non-functioning. As is Siri. Because it’s defective ATT & Apple both require i go thru Apple. No one at Apple knows the policy. Call AT&T they say. every Apple agent, I’ve spoken to says something different But says call AT&T. Under Apple‘s & AT&T warranty policy, you have 14 days to return or exchange the product. Apple also has a policy that says if you didn’t buy your product from Apple, they won’t help you. But AT&T‘s policy on their website says if you have an issue or defective Apple product you must go thru Apple. Where can I get help? I just want to exchange a defective phone (within the 14 days) for one that works and no one will help me. I spent eight hours on the phone between AT&T and Apple today and no one is willing to help me or even know the policy.. can anyone help me please? [Re-Titled by Moderator] Original Title: Return defective iphone options
633 4

4 replies

Level 10

103,320 points

Nov 12, 2023 7:46 AM in response to A_4321

Last time I did it, it took 1 day to get the box and 5 days to get the repair back.

Depends on your country’s mail or courier service.

Reply

Level 10

103,320 points

Nov 12, 2023 7:47 AM in response to LD150

PS take the straps off.

Reply

Level 1

4 points

Nov 12, 2023 7:53 PM in response to LD150

Thanks

Reply

Level 10

103,320 points

Nov 13, 2023 1:40 AM in response to A_4321

You’re welcome.

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Send in for repair

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up