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Level 1

4 points

Apple ID Issues

My first iPhone was handed down from a previous partner and her ID was on the phone. Several upgrades later I have my own Apple ID and password obviously. I log in to my account with my own email address and password but when I need to update an app from the store it asks me for the password for my ex partner’s email address.

I try logging out and back in but the same thing happens. How can I delete the wrong email address?

Thanks

Posted on Nov 14, 2023 1:30 PM

Top-ranking reply

Niel

Level 10

731,741 points

Posted on Nov 14, 2023 1:31 PM

Delete and redownload the application you're trying to update. The other Apple ID is stored inside it.

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Apple ID Issues

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