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Pixelated iTunes on Windows 11 PC

I purchased a movie from iTunes. The download was successful. The playback, however, is green and pixelated. The sound is fine. I have updated iTunes with no success. I uninstalled it in hopes that would correct the problem. And then reinstalled it. Now, I get a message that says, "The file 'iTunes Library.itl' cannot be read because it was created by a newer version of iTunes."

I can't find any helpful tutorials on what to do. Any ideas would be greatly appreciated!

Windows

Posted on Nov 14, 2023 2:13 PM

Top-ranking reply

javaliga

Level 10

119,869 points

Posted on Nov 14, 2023 2:51 PM

It is possible that a corrupt preference file may cause iTunes to fail at launch with one of these errors:

The file iTunes Library.itl cannot be read because it was created by a newer version of iTunes.
The folder “iTunes” is on a locked disk or you do not have write permissions for this folder.
The iTunes Library.itl cannot be found or created. The default location for this file is in the 'iTunes' folder in the 'Music' folder.

It may be worth trying the shift-start-iTunes method (option on a Mac) to actively select the .itl file that should contain your library. If you still get the error message try Repair security permissions for iTunes for Windows and/or check for interference from anti-virus software.

For more info, see:

Empty/corrupt iTunes library after upgrad… - Apple Community

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Pixelated iTunes on Windows 11 PC

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