The iPhone is locked by the owner. I do not remember the password.

I stopped using the iPhone SE and disconnected it from my account. But now I want to return it, but it’s not possible. I only remember the date, July 2017, but I don’t remember the exact date. I have an ID card that matches my e-mail, I also have an iPhone serial number (on a piece of paper) and IMEI (also on a piece of paper). The purchase receipt simply disappeared! I don't know who to contact anymore... . I reset the password, but what’s the point if it requires the old email password. Please... help me get him back.


[Edited by Moderator]

iPhone 11, iOS 16

Posted on Nov 15, 2023 9:20 AM

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Question marked as Top-ranking reply

Posted on Nov 15, 2023 10:07 AM

You can contact Apple support for help, -> Get Support (apple.com)

You have to show proof of ownership of your product, provide all documentation showing your purchase of the device.

If you do not have additional proof of ownership, contact the reseller. They may be able to provide the original purchase document.

Once Apple receive your proof of ownership, Apple will further review your request and provide an update.


See also -> Keep your receipt after you buy an Apple device

Keep your receipt after you buy an Apple device – Apple Support (UK)



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Question marked as Top-ranking reply

Nov 15, 2023 10:07 AM in response to Adelina_Vakilova

You can contact Apple support for help, -> Get Support (apple.com)

You have to show proof of ownership of your product, provide all documentation showing your purchase of the device.

If you do not have additional proof of ownership, contact the reseller. They may be able to provide the original purchase document.

Once Apple receive your proof of ownership, Apple will further review your request and provide an update.


See also -> Keep your receipt after you buy an Apple device

Keep your receipt after you buy an Apple device – Apple Support (UK)



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The iPhone is locked by the owner. I do not remember the password.

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