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Instagram app loading but not working on iPhone

Hi there,

a couple of weeks ago, the instagram app stopped working on my iPhone 12 Pro Max. When I try to open it, there is a constant circle spinning. I have followed all the troubleshooting steps through the insta app on my iPad, reported the problem 10+times, went to the Apple Store to see whether there could a problem with my phone, spoke to apple customer support and also reset the phone completely. Still no luck! I don't know what else to do. Instagram customer support for businesses is completely useless and I'm now getting impatience. Would you be able to help me with this?


Thank you,

Beatrice

iPhone 12 Pro Max

Posted on Nov 17, 2023 7:30 AM

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Question marked as Top-ranking reply

Posted on Feb 18, 2024 9:37 PM

My instagram won’t let me login to any accounts at all, I’ve reset I’m phone, & deleted then downloaded instagram back & i don’t know if there’s a fix. Everytime I try to login it says “there was a problem with your request” but I can login to the same accounts on other devices

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Feb 18, 2024 9:37 PM in response to Bea_trixmusic

My instagram won’t let me login to any accounts at all, I’ve reset I’m phone, & deleted then downloaded instagram back & i don’t know if there’s a fix. Everytime I try to login it says “there was a problem with your request” but I can login to the same accounts on other devices

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Feb 19, 2024 10:43 AM in response to Ilyyperc

HAVING THE EXACT SAME PROBLEM. I can long in on a computer, just not my iPhone - so I know it's not an issue with my Instagram account. I have deleted Insta and FB apps and reinstalled. Updated my ios. etc etc. Same issue logging in!!! Please let me know if you find a solution

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Jan 12, 2024 8:00 AM in response to Bea_trixmusic

I have the iPhone 15 Pro. This started two days ago. I did all kind of actions suggested on the Internet and it’s still not working. I know it’s just with the phone and I logged in on my MacBook and I see notifications. This time I can’t blame Instagram lol

Were you able to resolve it?

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Jan 25, 2024 8:36 PM in response to Bea_trixmusic

I just came across this issue, I deleted Facebook, messenger and the instagram app after downloading and redownloading it. I always just got an error loading page and couldn’t sign in. I signed in on safari and was able to launch the app from there and sign back in and it is working now.

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Jan 12, 2024 10:22 AM in response to IdrisSeabright

Thank you for your reply.

Steps I performed in an attempt to fix the problem:

  • logged of and logged back in
  • uninstalled by holding the app and deleting it and then reinstalled it (3 times already)
  • cleared cache ( from settings, general, storage, selected app and clicked on "offload app."
  • rebooted phone a few times
  • reset network settings
  • uninstalled Facebook and also unlinked it from Instagram
  • Went through settings and

Not sure if I forgot something LOL


Still not working.

Thanks,

Sandra

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Nov 18, 2023 1:17 PM in response to Bea_trixmusic

Hey! I was having this exact same issue yesterday with my new iPhone. Tried every single troubleshooting option and finally got there by completely removing the FACEBOOK app from my phone, then re-opened instagram and it worked. Highly recommend you have your passwords for both noted down somewhere as I didn’t know mine and that caused a few issues trying to log back in. Once I was back on instagram I downloaded the Facebook app to my phone again and all works fine. Good luck.

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Mar 23, 2024 8:15 PM in response to Bea_trixmusic

Was there a resolve? I have this problem also. It logged me out on my iPhone 14 app and I cannot get back in. Beyond frustrated.

  • rebooted
  • deleted Facebook and Instagram
  • updated phone
  • took of vpn

wont let me login as I need it for work. Keep saying sorry there was a problem with your request

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Nov 17, 2023 8:54 AM in response to Bea_trixmusic

Hi,


Steps to try:


  1. Make sure the devices you are experiencing this issue on are all updated to the latest software.
  2. Make sure the app itself is updated.
  3. Confirm if the issue occurs over multiple networks. For example, does the issue happen when you are connected to WiFi, cellular, and/or a personal hotspot?
  4. Delete the app and redownload it from the App Store.
  5. Make sure you have sufficient device storage available in Settings > General > iPhone/iPad Storage.
  6. Try contacting the app developer again for assistance with resolving functionality issues with their app.



Hope this helps.


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Nov 18, 2023 2:12 PM in response to Scriggity

Well, try what the user posted immediately above your post: delete the FB app.


Honestly, keeping the FB app off your phone is almost always a good call. It frequently goes rogue and uses lots of data or lots of power. If necessary, access FB through a browser.

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Instagram app loading but not working on iPhone

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